Visa
Director, Risk Business Partner Client Services
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose
to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description
About Visa ERM Visa's ERM team safeguards the company by maintaining global risk frameworks, running the Risk & Control Self-Assessment (RCSA) program, and partnering with every function to anticipate, assess, and manage risk. We foster a culture of risk awareness and continuous improvement that underpins operational excellence, regulatory compliance, and the integrity of billions of transactions each year. Why We Need You This role is not about creating new frameworksit is about activating Visa's existing ERM tools and standards inside Client Services, the global organization that supports Visa's issuers, acquirers, merchants, and partners. You will be the catalyst for first-line adoption, turning policy into daily practice and shaping strategic decisions that affect the entire payment ecosystem. Essential Functions Serve as the second-line go-to risk partner for Client Services. Drive first-line adoption of enterprise risk frameworks, policies, and processesdevelop playbooks, coach leaders, track adherence, and report maturity progress. Embed with Client Services teams to identify, assess, and remediate risks across Visa's full risk taxonomy (operational, strategic, regulatory, technology, etc.). Execute the RCSA for Client Services, map processes, test key controls, and track issues and risk events. Provide effective challenge and actionable recommendations to first-line leaders, champion automation of manual controls and oversee control-testing efforts. Aggregate and translate complex risk topics into concise updates for senior leadership, committees, regulators, and the Chief Risk Officer. Build dashboards and key risk indicators (KRIs) that give leaders real-time visibility into their risk profile. Strengthen first-line risk capability through fit-for-purpose training (Risk 101 and 201) and ongoing change-management support. Synthesize audit findings, incident reports, third-party reviews, and model-/data-risk results into a holistic risk picture. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications
Basic Qualifications 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Deep knowledge of the payments or broader financial-services industry, including the regulatory landscape. Expert understanding of the Three Lines of Defense model and hands-on application of Enterprise & Operational Risk Management practices (risk appetite, scoring, mitigation, acceptance). Proven ability to influence and partner with stakeholders at all levels in a large, global, matrixed organization. Exceptional verbal, written, and presentation skills. Advanced analytical and problem-solving capabilities, outcome-oriented mindset. Proficiency in Microsoft Word, Excel, and PowerPoint (Access optional). Experience leveraging GenAI / advanced analytics in risk management. Hands-on knowledge of IBM OpenPages or similar GRC platforms. General awareness of the technology that underpins payment processing and emerging fintech trends.
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose
to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description
About Visa ERM Visa's ERM team safeguards the company by maintaining global risk frameworks, running the Risk & Control Self-Assessment (RCSA) program, and partnering with every function to anticipate, assess, and manage risk. We foster a culture of risk awareness and continuous improvement that underpins operational excellence, regulatory compliance, and the integrity of billions of transactions each year. Why We Need You This role is not about creating new frameworksit is about activating Visa's existing ERM tools and standards inside Client Services, the global organization that supports Visa's issuers, acquirers, merchants, and partners. You will be the catalyst for first-line adoption, turning policy into daily practice and shaping strategic decisions that affect the entire payment ecosystem. Essential Functions Serve as the second-line go-to risk partner for Client Services. Drive first-line adoption of enterprise risk frameworks, policies, and processesdevelop playbooks, coach leaders, track adherence, and report maturity progress. Embed with Client Services teams to identify, assess, and remediate risks across Visa's full risk taxonomy (operational, strategic, regulatory, technology, etc.). Execute the RCSA for Client Services, map processes, test key controls, and track issues and risk events. Provide effective challenge and actionable recommendations to first-line leaders, champion automation of manual controls and oversee control-testing efforts. Aggregate and translate complex risk topics into concise updates for senior leadership, committees, regulators, and the Chief Risk Officer. Build dashboards and key risk indicators (KRIs) that give leaders real-time visibility into their risk profile. Strengthen first-line risk capability through fit-for-purpose training (Risk 101 and 201) and ongoing change-management support. Synthesize audit findings, incident reports, third-party reviews, and model-/data-risk results into a holistic risk picture. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications
Basic Qualifications 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Deep knowledge of the payments or broader financial-services industry, including the regulatory landscape. Expert understanding of the Three Lines of Defense model and hands-on application of Enterprise & Operational Risk Management practices (risk appetite, scoring, mitigation, acceptance). Proven ability to influence and partner with stakeholders at all levels in a large, global, matrixed organization. Exceptional verbal, written, and presentation skills. Advanced analytical and problem-solving capabilities, outcome-oriented mindset. Proficiency in Microsoft Word, Excel, and PowerPoint (Access optional). Experience leveraging GenAI / advanced analytics in risk management. Hands-on knowledge of IBM OpenPages or similar GRC platforms. General awareness of the technology that underpins payment processing and emerging fintech trends.