SAP
Service Engagement Expert
SAP America, Inc. seeks a Service Engagement Expert at our Newtown Square, PA location to support a long-term engagement between the customer and SAP including adoption, consumption, and operation of SAP centric solutions. The role involves analyzing the current customer situation, understanding the strategic direction of the customer and the industry sector, and aligning the scope of the engagement with the customer. It also includes defining and agreeing with the customer on the engagement roadmap, innovation roadmap, adoption targets, engagement focus areas, and high-level delivery plan. The position requires up to 60% domestic travel to various and unanticipated customer sites and SAP offices for customer meetings. Education and occupational experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and five (5) years of experience in the job offered or related occupation. Experience must involve five (5) years in the following: SAP business and technical solution architectures; SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, Saas Solutions or Partner Technologies; SAP HANA, S/4 HANA or SAP Business Technology Platform (BTP); leading design, implementation and change management projects; facilitating, negotiating and de-escalating in core SAP technical areas and platforms or solutions; and understanding business requirements, securing customer alignment and work delivery support teams.
SAP America, Inc. seeks a Service Engagement Expert at our Newtown Square, PA location to support a long-term engagement between the customer and SAP including adoption, consumption, and operation of SAP centric solutions. The role involves analyzing the current customer situation, understanding the strategic direction of the customer and the industry sector, and aligning the scope of the engagement with the customer. It also includes defining and agreeing with the customer on the engagement roadmap, innovation roadmap, adoption targets, engagement focus areas, and high-level delivery plan. The position requires up to 60% domestic travel to various and unanticipated customer sites and SAP offices for customer meetings. Education and occupational experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and five (5) years of experience in the job offered or related occupation. Experience must involve five (5) years in the following: SAP business and technical solution architectures; SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, Saas Solutions or Partner Technologies; SAP HANA, S/4 HANA or SAP Business Technology Platform (BTP); leading design, implementation and change management projects; facilitating, negotiating and de-escalating in core SAP technical areas and platforms or solutions; and understanding business requirements, securing customer alignment and work delivery support teams.