PNC
Teller Role
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a full-time teller within PNC's retail banking organization, you will be based in Columbus, OH. Location: 1699 Holt Road Columbus, OH 43228 Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions using technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC employees take pride in our reputation and they expect employees to be: Customer focused
- Knowledgeable of values and practices to align customer needs, satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk
- Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role including: Accountability Banking Client loyalty Customer experience (CX) Customer service Identifying opportunities Leveraging technology Proactive sales Competencies
Roles at this level typically do not require a university or college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, understanding customer needs Education
No degree required Certifications
None required Licenses
None required
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a full-time teller within PNC's retail banking organization, you will be based in Columbus, OH. Location: 1699 Holt Road Columbus, OH 43228 Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions using technology, tools and resources. Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC employees take pride in our reputation and they expect employees to be: Customer focused
- Knowledgeable of values and practices to align customer needs, satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk
- Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role including: Accountability Banking Client loyalty Customer experience (CX) Customer service Identifying opportunities Leveraging technology Proactive sales Competencies
Roles at this level typically do not require a university or college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, understanding customer needs Education
No degree required Certifications
None required Licenses
None required