Hy-Vee Food Stores

Sushi Clerk

Hy-Vee Food Stores, Madison

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Sushi Clerk

Department: Hy-Chi

FLSA: Non-Exempt

General Function:

As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
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Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products for which they’re looking
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping experience
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Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
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Takes customer orders at the Chinese Express counter.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Reviews the status and appearance of the food for freshness.
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Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
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Anticipates product needs for the department on a daily basis.
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Prepares, finishes, and replenishes product as necessary.
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Pulls product from cooler/freezer for preparation.
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Checks in product and puts product away Removes trash in a timely manner.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
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Secondary Duties and Responsibilities:

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Washes dishes as necessary.
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Orders product and supplies as necessary.
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Prices product for customers as necessary.
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Delivers orders as needed Assists in other areas of store as needed.
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Performs other job-related duties and special projects as required.
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Knowledge, Skills, Abilities and Worker Characteristics:

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Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
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Ability to do simple addition and subtraction; copying figures, counting and recording.
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Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
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Education and Experience:

High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.

Physical Requirements:

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Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
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Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
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Working Conditions:

This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Are you ready to smile, apply today.