beBeeCustomerSupport
We are seeking a Customer Support Specialist to join our team. This role involves providing exceptional support to customers who have rented vehicles and are experiencing roadside emergencies.
As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance.
You will work on-site in our call center environment and be responsible for problem-solving, service coordination, and ensuring customer safety and satisfaction.
This is an excellent opportunity to develop your skills and advance your career in a supportive and dynamic environment.
Responsibilities
- Provide timely and effective support to customers via phone calls and other communication channels
- Assess customer situations and determine the best solution to resolve their issues
- Coordinate with service providers to ensure timely assistance to customers
- Maintain accurate records of all customer interactions and services provided
Requirements
- Proven ability to provide patient, empathetic, and effective customer service
- Strong interpersonal skills and the ability to build rapport with customers during stressful situations
- Availability to all shifts, including overnight shifts, weekends, and holidays
- At least 1 year of customer service experience in a single role
- High School Diploma or GED
- Background check required
- Typing speed of 25 WPM
Benefits
- Competitive salary
- Paid training
- Comprehensive benefits package
- Cell phone benefits
- Referral program