Job Title: Host
About Us:
Fleur’s is a soon-to-open upscale casual French restaurant focused on thoughtful cooking, a respectful team culture, and high standards across every part of the operation. We believe that exceptional service begins at the front door, and we're looking for a Host who will set the tone for a memorable dining experience.
Job Summary:
We’re seeking a friendly, organized, and professional Host to be the first point of contact for our guests. This role is essential for creating a welcoming atmosphere and ensuring smooth operation in the dining room. You'll manage reservations, greet and seat guests, and support the front-of-house team to maintain efficient service.
Responsibilities:
- Warmly welcome guests upon arrival and bid them farewell upon departure
- Efficiently manage the reservation system and walk-in guest flow
- Accurately quote wait times and manage guest expectations
- Escort guests to their tables, present menus, and inform them of their server
- Answer phone calls, take reservations, and answer guest inquiries
- Maintain cleanliness and organization of the host stand, waiting area, and restrooms
- Assist in the expediting of table turns as needed
- Communicate effectively and constantly with FOH & BOH management and FOH team members
- Help maintain overall dining room ambiance and guest comfort
- Handle guest concerns or complaints with professionalism and escalate to management when necessary
- Manage coat check, and secure / manage checked items as needed
Qualifications:
- Prior experience as a Host in a restaurant setting is preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work efficiently in a fast-paced environment and handle multiple tasks
- A positive and enthusiastic attitude with a genuine passion for hospitality
- Professional appearance and demeanor
- Ability to stand for long periods and lift up to 25 pounds
- A team player with a willingness to assist colleagues as needed
- Punctual and dependable
What We Offer:
- A respectful, team-oriented front-of-house environment
- Consistent hours and a clear structure
- Opportunities to grow into other front-of-house positions for those interested
- Healthcare benefits and paid vacation
- Competitive hourly pay and daily staff meal included
We’re looking for someone who understands that the first impression is key to a great dining experience—and who wants to be part of a tight-knit, professional team.