A popular neighborhood bakery café and provisions shop in the South End seeks a Café Manager/AGM to lead day to day operations and help oversee the hiring, training and development of the part time staff. Seeking a manager who is thoughtful, passionate, hard-working, and a bit of an over-achiever. Seeking candidates who are passionate about delivering great experiences, standout food, exceptional coffee, genuine service, and smart business.
ROLE OVERVIEW:
Partnering closely with the GM and the owners, the AGM will be responsible for front of house café operations. They will care deeply about creating a warm, welcoming, environment, developing a culture that sets a high standard of service, fostering a work environment in which employees strive to be their best every day, and will have an aptitude for managing the business side of the café. The AGM will be visible on the floor and develop relationships with customers, vendors, and staff alike, while also being responsible for some administrative duties related to buying, inventory management, hiring and managing staff, etc. They will have an unwavering passion for food, coffee, and customer service.
The team is committed to setting a positive tone for someone's day. The team prides itself on making and serving quality products, offering ethically sourced coffee directly from farmers, cooking up delicious baked goods, gourmet sandwiches, soups and hearty grain-based salads in-house, and selling small-batch pantry goods made by local masters of their craft.
JOB DESCRIPTION:
- Responsible for daily FOH café operations and service
- Lead the hiring, managing, and development of FOH employees; source, interview, hire, and train new employees
- Schedule and supervise shifts, fill-in where needed
- Ensure FOH is operating smoothly, efficiently, and accurately; responsible for making sure Greystone standards of service, cleanliness, customer service, and attitude are being met by FOH employees
- Staff development; appraise staff performance and provide constructive feedback to improve productivity and service
- Create, foster, and maintain a positive work environment, reinforcing the brand culture
- Maintain health code standards, ensure compliance with sanitation and safety regulations
- Deliver superior service and maximize guest satisfaction; respond efficiently and appropriately to guest complaints
- Be the “face of the brand”, liaising with guests and staff
- Business Operations + Management
- Responsible for distinct business tasks; logging receipts/invoices properly
- Responsible for managing FOH inventory and ordering from various vendors
- Manage catering orders in conjunction with the GM o In conjunction with GM, manage the evolution of the café
- Materials Creation/Systemization
- In collaboration with the GM and owners, systemize current and future practices (ex: onboarding and training, ensuring all new hires know “our story”, Greystone standards and expectations, etc.)
- Café Oversight and Management
- Ensure quality control of products, timeliness, and efficiency of service of Overall awareness of café operation—keeping an eye toward stock levels, noticing customers who have been waiting too long, crisis prevention
- Fill-in where needed, including in kitchen on occasion
- Other projects, as assigned
QUALIFICATIONS + REQUIREMENTS:
- Minimum one year experience as a manager in a similar environment (bakery, café, coffee shop)
- High attention to detail, organized, and clear communication skills
- Ability to build rapport with team and customers alike, fostering a positive, upbeat culture
- Strong leadership skills + self-motivated
- Able to manage and maintain a fast-paced work environment, acting as a team-player and staying calm under pressure
- “Owner’ mindset
- Maintain the café’s brand and image through hard work, service, and sincere hospitality
- Flexible + weekend availability with “on-call” time required
- This position is a 45-50 hour/week position
- ServSafe certified (not required, but a plus)
BENEFITS:
- Competitive Pay ($70-85K)
- Option to opt-in to our HMO health plan after 60 days of employment; Employer contributes 50% of the monthly premium
- 15 Days of paid vacation (any periods where the café might be closed for extended periods, eg. Christmas week, will be counted as up to 5 days of this 15 days.)
- PTO (requires approval by ownership)
- 40 Hours (5 Days) of paid sick time.
- Free coffee/lunch; other discounted food and beverage
- EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.