Linn Products, Inc.
Title: Senior Help Desk Analyst
Location: Minneapolis, Minnesota (on-site)
Position Summary:
Reporting to the Associate Director, Infastructure and Operations, this position will respond to internal and external requests for assistance with user accounts, password resets, corporate desktop hardware and software, and mobile devices, and will provide general IT support to corporate staff. This role requires strong troubleshooting skills, a customer-focused approach, and experience working in a regulated IT environment.
Responsibilities:
General
Provides first-level IT Help Desk support in a courtesy and expediate manner. Respond to incoming Help Desk tickets in a prioritized response. Documents work in ticketing system. Supports local and remote staff. Supports day-to-day IT Help Desk operations including on-boarding and off boarding staff, user account management, general IT technical support for desktop applications, office relocations and IT desktop training. Routes incoming tickets to the appropriate Tier 2 or Tier 3 support personnel for Celcuity corporate applications, including Office 365, Adobe, Egnyte, Veeva, DocuSign, Smartsheet, NetSuite, Concur and others. Provisions and configures desktop IT systems and services in a pharmaceutical regulated environment. Service Desk.esktop
Support, monitor, test, and troubleshoot issues pertaining to computer systems for Celcuity. Perform all tasks associated with installation of equipment to include but not limited to PC, printers, desktop VOIP and cell phones, tablets, and office hardware. Install, troubleshoot, update, and maintain desktop software including Windows, Office 365, Adobe, and local/SaaS business applications. Provide Tier 1/2 Help Desk customer service support for the site. Triage Tier 2 and Tier 3 issues to IT service and support vendors as required. May require evening or night calls. Images computers Coordinate and ship computers and equipment to remote staff. Moves IT systems and peripherals for office relocations. Supports video conferencing as needed. Follows approved standard operating procedures and meets SLAs. Network Infrastructure
Supports infrastructure services including AD, AV, VPN, 2FA, web/video conferencing, etc. Provision, modify and deactivate user accounts to company standards. Provision, modify, and deactivate user accounts according to company security policies. Other
May be required to periodically to work outside of scheduled work hours. Other duties as assigned. Qualifications:
AS or BS degree and 7 years work experience in desktop systems support, or high school degree with equivalent work experience. A+, MCDST, Microsoft or other Cisco certifications highly desired. Experience supporting staff in the daily use of Microsoft Office 365, Teams, DocuSign, Box, Egnyte, Veeva, SmartSheet, Candidate must have excellent written and oral communication skills and a customer satisfaction attitude. Must have great attention to detail and ability to follow a detailed process. Experience supporting remote staff including domestic and international travel. Must enjoy working with end users and providing excellent customer service. Required experience with operating systems ranging from Windows desktop / laptop / virtual workstation as well as support of local and network printers moving IT systems and peripherals for office relocations. Preferred:
Experience working in regulated life science environment. Experience supporting Pharmaceutical field staff. Experience with IT tools and concepts such as Intune, PDQ, NinjaOne, Windows 365 Virtual Desktop, GPO's, conditional access policies, Veeam, ServiceDesk Plus Experience support cybersecurity efforts including training and response. Experience supporting staff int the daily use of DocuSign, Concur, Box, Egnyte, Veeva, Strong analytical and problem-solving skills with attention to detail. Excellent interpersonal, communication, and business partnering skills. Ability to operate in a cross-functional / matrixed environment. Familiarity with ITIL best practices for incident, problem, and change management
About Us:
Celcuity is a clinical-stage, publicly traded biotechnology company seeking to extend the lives of cancer patients through the development of targeted therapies for the treatment of multiple solid tumor indications. The company was founded to develop a better way to treat the cellular drivers of tumor growth.
Our lead therapeutic candidate, gedatolisib, is an intravenously administered, potential first-in-class PI3K/AKT/mTOR (PAM) pathway inhibitor. Its mechanism of action and pharmacokinetic properties are highly differentiated from other currently approved and investigational therapies that target PI3K or mTOR alone or together. Gedatolisib phase 3 clinical development programs are focused on the treatment of patients with HR+/HER2- ABC in the 1L and 2L settings. A Phase 1b/2 clinical trial evaluating gedatolisib in combination with darolutamide in patients with metastatic castration resistant prostate cancer, is on-going.
Celcuity is an Equal-Opportunity Employer:
Celcuity is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are competitive. For this role, the anticipated base pay range is $88,000-$110,000. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's geography, qualifications, skills, and experience.
The successful candidate will be eligible for an annual performance incentive bonus and a new hire equity package. Celcuity also offers various benefits offerings, including, but not limited to, medical, dental, vision insurance, 401(k) match, PTO, and paid holidays.
Notice to Recruiters/Staffing Agencies:
Recruiters and staffing agencies should not contact Celcuity through this page. All recruitment vendors (search firms, recruitment agencies, and staffing companies) are prohibited from contacting our hiring manager(s), executive team members, or employees directly.
We require that all recruiters and staffing agencies have a fully executed, formal written agreement on file.
Celcuity's receipt or acceptance of an unsolicited resume submitted by a vendor organization to this website or employee does not constitute an actual or implied contract between Celcuity and such organization and will be considered unsolicited. Celcuity will not be responsible for related fees.
Location: Minneapolis, Minnesota (on-site)
Position Summary:
Reporting to the Associate Director, Infastructure and Operations, this position will respond to internal and external requests for assistance with user accounts, password resets, corporate desktop hardware and software, and mobile devices, and will provide general IT support to corporate staff. This role requires strong troubleshooting skills, a customer-focused approach, and experience working in a regulated IT environment.
Responsibilities:
General
Provides first-level IT Help Desk support in a courtesy and expediate manner. Respond to incoming Help Desk tickets in a prioritized response. Documents work in ticketing system. Supports local and remote staff. Supports day-to-day IT Help Desk operations including on-boarding and off boarding staff, user account management, general IT technical support for desktop applications, office relocations and IT desktop training. Routes incoming tickets to the appropriate Tier 2 or Tier 3 support personnel for Celcuity corporate applications, including Office 365, Adobe, Egnyte, Veeva, DocuSign, Smartsheet, NetSuite, Concur and others. Provisions and configures desktop IT systems and services in a pharmaceutical regulated environment. Service Desk.esktop
Support, monitor, test, and troubleshoot issues pertaining to computer systems for Celcuity. Perform all tasks associated with installation of equipment to include but not limited to PC, printers, desktop VOIP and cell phones, tablets, and office hardware. Install, troubleshoot, update, and maintain desktop software including Windows, Office 365, Adobe, and local/SaaS business applications. Provide Tier 1/2 Help Desk customer service support for the site. Triage Tier 2 and Tier 3 issues to IT service and support vendors as required. May require evening or night calls. Images computers Coordinate and ship computers and equipment to remote staff. Moves IT systems and peripherals for office relocations. Supports video conferencing as needed. Follows approved standard operating procedures and meets SLAs. Network Infrastructure
Supports infrastructure services including AD, AV, VPN, 2FA, web/video conferencing, etc. Provision, modify and deactivate user accounts to company standards. Provision, modify, and deactivate user accounts according to company security policies. Other
May be required to periodically to work outside of scheduled work hours. Other duties as assigned. Qualifications:
AS or BS degree and 7 years work experience in desktop systems support, or high school degree with equivalent work experience. A+, MCDST, Microsoft or other Cisco certifications highly desired. Experience supporting staff in the daily use of Microsoft Office 365, Teams, DocuSign, Box, Egnyte, Veeva, SmartSheet, Candidate must have excellent written and oral communication skills and a customer satisfaction attitude. Must have great attention to detail and ability to follow a detailed process. Experience supporting remote staff including domestic and international travel. Must enjoy working with end users and providing excellent customer service. Required experience with operating systems ranging from Windows desktop / laptop / virtual workstation as well as support of local and network printers moving IT systems and peripherals for office relocations. Preferred:
Experience working in regulated life science environment. Experience supporting Pharmaceutical field staff. Experience with IT tools and concepts such as Intune, PDQ, NinjaOne, Windows 365 Virtual Desktop, GPO's, conditional access policies, Veeam, ServiceDesk Plus Experience support cybersecurity efforts including training and response. Experience supporting staff int the daily use of DocuSign, Concur, Box, Egnyte, Veeva, Strong analytical and problem-solving skills with attention to detail. Excellent interpersonal, communication, and business partnering skills. Ability to operate in a cross-functional / matrixed environment. Familiarity with ITIL best practices for incident, problem, and change management
About Us:
Celcuity is a clinical-stage, publicly traded biotechnology company seeking to extend the lives of cancer patients through the development of targeted therapies for the treatment of multiple solid tumor indications. The company was founded to develop a better way to treat the cellular drivers of tumor growth.
Our lead therapeutic candidate, gedatolisib, is an intravenously administered, potential first-in-class PI3K/AKT/mTOR (PAM) pathway inhibitor. Its mechanism of action and pharmacokinetic properties are highly differentiated from other currently approved and investigational therapies that target PI3K or mTOR alone or together. Gedatolisib phase 3 clinical development programs are focused on the treatment of patients with HR+/HER2- ABC in the 1L and 2L settings. A Phase 1b/2 clinical trial evaluating gedatolisib in combination with darolutamide in patients with metastatic castration resistant prostate cancer, is on-going.
Celcuity is an Equal-Opportunity Employer:
Celcuity is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are competitive. For this role, the anticipated base pay range is $88,000-$110,000. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's geography, qualifications, skills, and experience.
The successful candidate will be eligible for an annual performance incentive bonus and a new hire equity package. Celcuity also offers various benefits offerings, including, but not limited to, medical, dental, vision insurance, 401(k) match, PTO, and paid holidays.
Notice to Recruiters/Staffing Agencies:
Recruiters and staffing agencies should not contact Celcuity through this page. All recruitment vendors (search firms, recruitment agencies, and staffing companies) are prohibited from contacting our hiring manager(s), executive team members, or employees directly.
We require that all recruiters and staffing agencies have a fully executed, formal written agreement on file.
Celcuity's receipt or acceptance of an unsolicited resume submitted by a vendor organization to this website or employee does not constitute an actual or implied contract between Celcuity and such organization and will be considered unsolicited. Celcuity will not be responsible for related fees.