Public Safety Dispatcher I

Salary : $104,198.52 - $132,676.80 AnnuallyLocation : Santa Clara, CAJob Type: Full-TimeJob Number: 55-25-339Department: Police/Communications DivisionOpening Date: 08/12/2025Closing Date: 8/26/2025 4:00 PM PacificFLSA: Non-ExemptBargaining Unit: 10Weighting Plan: 100% Oral, Qualifying Performance DescriptionThe Department: The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our The Position: As a Public Safety Dispatcher I, this non-sworn entry-level classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for answering the telephone, accepting emergency and non-emergency requests from the public, transmitting and analyzing information received and dispatching police and fire personnel accordingly. Performs related work as required. Upon successful completion of a probationary period, incumbent must possess a current POST Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate, in order to be eligible for promotion to Public Safety Dispatcher II.Additional Information: Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered.Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications must be submitted by the filing deadline of August 26 at 4:00 PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $104,198.52 - $132,676.80. This position may be filled at or near the minimum of the salary range. Minimum QualificationsEDUCATION AND EXPERIENCEMinimum Education Requirements: Graduation from high school or possession of a GEDMinimum Experience Requirements: Two (2) years of paid employment experience requiring a high level of public contact defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public; orOne (1) year of experience answering and processing emergency phone calls from the public for law enforcement, fire department, or emergency medical service assistance, including six (6) months of solo status. Acceptable Substitution: Possession of a valid California POST Public Safety Dispatcher Basic certificate may be substituted for six (6) months of the required employment experience.License/Certifications: Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) certificate are required prior to completion of the probationary period.Desirable Qualifications: Classroom education involving fire science or law enforcement related studies.Other Requirements: Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting, polygraph and/or psychological testing. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN'S PREFERENCE POINTS: This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or City of Santa Clara Benefit Summary Overview for Bargaining Unit #10Public Safety Non-Sworn Employees AssociationThis summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #10 employees in 2025. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.Retirement:Membership in the California Public Employees Retirement System (CalPERS)Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weeklyNew Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross payMedicare and Social Security (FICA)Employee pays 6.20% up to $10,918.20 (Social Security) and 1.45% (Medicare) of gross payHealth Insurance:The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents planEmployees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basisNo cash difference is paid if an employee elects a plan cheaper than the max City contributionTo be eligible for the City's contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverageCoverage is effective as early as the first day of the month after date of hireEmployees hired on or after 1/1/2024 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more detailsDental Insurance:Choice of two Delta Dental plans; enrollment is mandatoryCity pays lowest cost employee only plan; additional cost is paid by employeeCoverage is effective as early as the first day of the month after date of hireVision Insurance:Choice of two VSP plansCity pays lowest cost employee only plan; additional cost is paid by employeeCoverage is effective as early as the first day of the month after date of hireVoluntary Employee Beneficiary Association (VEBA):City contributes $100.00 a month toward employee's VEBA accountAccount funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)Life Insurance:City pays for $50,000 of Basic Life Insurance coverageCoverage is effective the first of the month after one calendar month of employmentAdditional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent childrenState Disability Insurance (SDI):Employee pays 1.2% of gross pay (includes Paid Family Leave)7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more informationPaid Family Leave (PFL):Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new childNo waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information.Long Term Disability (LTD) InsuranceBenefit is 2/3 of basic wage up to $7,500; max of $5,000/monthCity paid benefit. City pays $.558/$100 of insured earnings30 calendar day waiting periodCoverage is effective the first of the month after one calendar month of employmentDeferred Compensation:Voluntary plan through Nationwide Retirement SolutionsEmployee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rulesAdditionally, the City contributes $300.00 a month toward employee's 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limitsFlexible Spending Account (IRS Section 125 Plan):Employee may contribute up to $3,300 per year in pre-tax dollars to a health care spending accountEmployee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending accountEmployee may contribute up to $325 per month in pre-tax dollars to a commuter benefit planVacation:Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City serviceFor 1 - 4 years of service: 10 days (80 hours)/yearFor 5 - 9 years of service: 15 days (120 hours)/yearFor 10 - 15 years of service: 21 days (168 hours)/yearFor 16 - 20 years of service: 22 days (176 hours)/yearFor 21+ years of service: 24 days (192 hours)/yearMaximum vacation accrual is 400 hoursOnce per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar yearSick Leave:Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrualUp to 48 hours/year of accumulated sick leave may be used for family illnessUp to 40 hours/year of accumulated sick leave may be used for personal leaveEmployee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation)Partial sick leave payoff provision on retirement depending on years of serviceCompensatory Time Off (CTO):Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department)16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st)Holidays:Thirteen (13) paid eight-hour holidays per yearBilingual Pay:If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual payNight Differential Pay:Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m.Additional Premium Pays:Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those dutiesDispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total)Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST CertificationEmployees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement)Uniform Allowance:$600 for eligible classifications (per MOU)Tuition Reimbursement Program:Up to $2,000 per fiscal year for tuition reimbursementPsychological Counseling:Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details)Employee Assistance Program:Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per yearCity paid benefitRetiree Medical Reimbursement Program:Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.Up to age 65, retirees are eligible for reimbursement up to $425.00/month in 2025 (amount adjusted annually)After age 65, retirees are eligible for reimbursement up to $254.00/month in 2025 (amount adjusted annually)Paid Meal Break:Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid for the meal break during the regularly scheduled shift and will be subject to call back during the meal period01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question completely and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application? Yes No 02 Please select the option that best describes how you meet the education minimum qualifications for Public Safety Dispatcher I. I possess at least a High School Diploma or GED. I DO NOT meet the minimum education requirement at this time. 03 Please select the option that best describes how you meet the experience minimum qualifications for Public Safety Dispatcher I. i have at least two (2) years of paid employment experience requiring a high level of public contact defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public. I have at least one (1) year of experience answering and processing emergency phone calls from the public for law enforcement, fire department, or emergency medical service assistance, including six (6) months of solo status. I DO NOT meet the required experience at this time. 04 I possess a valid California POST Public Safety Dispatcher Basic Certificate. (If yes, please be sure to upload a copy of your certificate to your application). Yes No 05 I possess a valid Medical Priorities Dispatching System (MPDS) Certificate. (If yes, please be sure to upload a copy of your certificate to your application). Yes No 06 I am willing and able to work nights, weekends and holidays. Yes No Required Question