Clearance Jobs
Operations Voice Manager
Clearance Jobs, Washington, District Of Columbia, United States, 20310
Operations Voice Manager
ASRC Federal Cyber is seeking an Operations Voice Manager to join our winning team and growth-oriented culture in support of the DISA J6 Enterprise Transport Management (ETM) program, located in Arlington, VA (National Capital Region). Responsibilities: Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies. Ensuring the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts. Providing technical leadership, managing projects, and delivering exceptional customer service. Developing and executing a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements. Continuously monitoring performance of voice systems, reporting on performance, and taking corrective actions. Operating and maintaining VoIP, VoSIP, and TDM systems at various locations under JSP purview. Monitoring operational status of switching systems and network components. Provisioning VoIP, VoSIP, ACD, and TDM services and performing MACs provisioning. Ensuring system operation meets specified performance requirements and providing performance reporting. Developing and executing test plans for voice services. Maintaining and updating all as-built design and O&M manuals for equipment, ensuring compliance with government regulations. Providing metric reporting aligned with monthly contract IPR for tracking and trend analysis. Supporting telecommunication system configuration management using Government-provided infrastructure and management tools. Providing technical and project management coordination for JSP voice projects and for JSP customer voice projects. Providing system reporting and ensuring the system can produce Standard and Custom Reports. Required Qualifications: Experience: 10+ years of relevant experience in operations management, VoIP, or Telecom. Certifications: CompTIA Security + CE. Education: Bachelor's degree in IT or related field. Clearance: Must possess a Top Secret/SCI clearance. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
ASRC Federal Cyber is seeking an Operations Voice Manager to join our winning team and growth-oriented culture in support of the DISA J6 Enterprise Transport Management (ETM) program, located in Arlington, VA (National Capital Region). Responsibilities: Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies. Ensuring the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts. Providing technical leadership, managing projects, and delivering exceptional customer service. Developing and executing a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements. Continuously monitoring performance of voice systems, reporting on performance, and taking corrective actions. Operating and maintaining VoIP, VoSIP, and TDM systems at various locations under JSP purview. Monitoring operational status of switching systems and network components. Provisioning VoIP, VoSIP, ACD, and TDM services and performing MACs provisioning. Ensuring system operation meets specified performance requirements and providing performance reporting. Developing and executing test plans for voice services. Maintaining and updating all as-built design and O&M manuals for equipment, ensuring compliance with government regulations. Providing metric reporting aligned with monthly contract IPR for tracking and trend analysis. Supporting telecommunication system configuration management using Government-provided infrastructure and management tools. Providing technical and project management coordination for JSP voice projects and for JSP customer voice projects. Providing system reporting and ensuring the system can produce Standard and Custom Reports. Required Qualifications: Experience: 10+ years of relevant experience in operations management, VoIP, or Telecom. Certifications: CompTIA Security + CE. Education: Bachelor's degree in IT or related field. Clearance: Must possess a Top Secret/SCI clearance. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.