Caring Senior Service
Client & Caregiver Relations Manager - In Home Care Agency
Caring Senior Service, Novi, Michigan, United States, 48377
Field-Based Care Manager - Client & Caregiver Relations
At Caring Senior Service of Oakland County South, we are dedicated to providing high-quality, non-medical in-home care that allows seniors to live independently and with dignity. As a Field-Based Care Manager, you'll be a key part of that mission, ensuring our clients are receiving high quality care and building strong relationships with both caregivers and their families. This is a hands-on leadership role that combines caregiver mentorship, quality assurance, and relationship-building to ensure that every senior we serve thrives in their home. If you're looking for a career where you can make a difference in seniors lives, this role is for you! What You'll Do:
Client Care & Case Management: Conduct in-home visits to assess client satisfaction and care quality Continuously update care plans based on changing client needs Build strong, trusting relationships with clients and their families to ensure the highest level of care Caregiver Support & Field Training: Introduce caregivers to clients and provide hands-on training to ensure success Observe, coach, and guide caregivers during field visits to promote high standards of care Support new hires by instilling best practices, creating an environment of learning, and mentoring them Quality Assurance & Compliance: Conduct regular quality checks and document field observations Ensure compliance with company standards and policies to maintain care excellence Collect client and caregiver feedback to drive continuous improvement What We're Looking For:
Experience in Senior Care or Healthcare Management: Ideally, experience in home care or a similar field (CNA, LPN, or RN preferred, but not required) Excellent Care Planning & Client Assessment Skills: You should be skilled at managing care plans and ensuring high-quality service Confident Communicator & Supportive Leader: You'll need to build relationships with caregivers, clients, and families, so being a strong communicator and a team player is essential Ability to Work Independently: As this is a field-based role, you must be self-motivated and able to manage your time efficiently Valid Driver's License & Reliable Transportation: Willingness to travel throughout the service area Hands-on Care: Ability to assist with caregiving when needed (CNA, LPN, or RN a plus) Compensation & Benefits:
Salary: $40,000$50,000 per year (based on experience) Performance-Based Bonuses: Monthly performance bonuses based on key metrics Paid Time Off & Holidays: Generous PTO, plus company holidays Fuel Allowance: For travel to and from client homes 401(k) Plan: Eligibility for 401(k) participation after 1 year Professional Development: Ongoing training and opportunities for growth A Supportive Team: Join a compassionate, mission-driven company with a positive work culture Ready to Make a Difference? Apply Today!
At Caring Senior Service of Oakland County South, we are dedicated to providing high-quality, non-medical in-home care that allows seniors to live independently and with dignity. As a Field-Based Care Manager, you'll be a key part of that mission, ensuring our clients are receiving high quality care and building strong relationships with both caregivers and their families. This is a hands-on leadership role that combines caregiver mentorship, quality assurance, and relationship-building to ensure that every senior we serve thrives in their home. If you're looking for a career where you can make a difference in seniors lives, this role is for you! What You'll Do:
Client Care & Case Management: Conduct in-home visits to assess client satisfaction and care quality Continuously update care plans based on changing client needs Build strong, trusting relationships with clients and their families to ensure the highest level of care Caregiver Support & Field Training: Introduce caregivers to clients and provide hands-on training to ensure success Observe, coach, and guide caregivers during field visits to promote high standards of care Support new hires by instilling best practices, creating an environment of learning, and mentoring them Quality Assurance & Compliance: Conduct regular quality checks and document field observations Ensure compliance with company standards and policies to maintain care excellence Collect client and caregiver feedback to drive continuous improvement What We're Looking For:
Experience in Senior Care or Healthcare Management: Ideally, experience in home care or a similar field (CNA, LPN, or RN preferred, but not required) Excellent Care Planning & Client Assessment Skills: You should be skilled at managing care plans and ensuring high-quality service Confident Communicator & Supportive Leader: You'll need to build relationships with caregivers, clients, and families, so being a strong communicator and a team player is essential Ability to Work Independently: As this is a field-based role, you must be self-motivated and able to manage your time efficiently Valid Driver's License & Reliable Transportation: Willingness to travel throughout the service area Hands-on Care: Ability to assist with caregiving when needed (CNA, LPN, or RN a plus) Compensation & Benefits:
Salary: $40,000$50,000 per year (based on experience) Performance-Based Bonuses: Monthly performance bonuses based on key metrics Paid Time Off & Holidays: Generous PTO, plus company holidays Fuel Allowance: For travel to and from client homes 401(k) Plan: Eligibility for 401(k) participation after 1 year Professional Development: Ongoing training and opportunities for growth A Supportive Team: Join a compassionate, mission-driven company with a positive work culture Ready to Make a Difference? Apply Today!