Incode Technologies
Senior Manager, Customer Marketing
Incode Technologies, San Francisco, California, United States, 94102
Senior Manager, Customer Marketing
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a unicorn-status scale-up! About Incode
Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, Airbnb, Block, Chime, SIXT, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner Magic Quadrant for Identity Verification, we're scaling fastand we need a customer-marketing champion who can turn customer success into market momentum. The Impact You'll Make
As our Senior Manager of Customer Marketing (an individual contributor role), you will be the storyteller who turns enterprise victories into proof of value, credibility, and brand love. Your programsspanning case studies, videos, advisory boards, and review platformswill amplify Incode's voice through the voices that matter most: our customers'. What You'll Own & Drive
Customer Story Engine
Source, craft, and publish compelling customer narratives (web copy, pitch-deck slides, video scripts, blogs) that highlight measurable outcomes and industry innovation. Advocacy Asset Creation
Partner with Design, Product Marketing, and Sales to produce multimedia testimonials, ROI snapshots, and keynote clips that accelerate deals across the funnel. Customer Advisory Board (CAB)
Design the charter, agenda, and engagement strategy for our executive CAB, fueling product feedback loops and peer networking. Review-Site Leadership
Grow Incode's presence on G2, Gartner Peer Insights, and similar platformsdriving consistent review volume, high ratings, and badge wins. Reference & Champion Program
Build and maintain a scalable roster of referenceable advocates; coordinate reference calls, speaker slots, and event appearances. Cross-Functional Orchestration
Collaborate daily with Customer Success, Sales, Product, and Comms to surface success stories and ensure messaging consistency. Metrics that Matter
Define and track KPIs such as reference availability, content utilization, review velocity, CAB satisfaction, and influenced pipeline. Report results to leadership with clarity and candor. The Qualities That Set You Apart
Master Story Curator
You transform complex security wins into concise, emotionally engaging narratives that resonate with C-suite buyers. Enterprise Credibility
You've earned the trust of Fortune 1000 customers, navigating approvals, legal reviews, and procurement nuances to secure public endorsements. Hands-On Producer
A roll-up-your-sleeves creator who scripts videos, interviews clients, edits copy, and ships assets at startup speed. Relationship Builder
Equal parts diplomat and strategistyou nurture champions, negotiate sensitivities, and create win-win advocacy opportunities. Ambiguity Ace
You thrive in fast-paced, rapidly evolving environments, bringing structure and focus where others see chaos. Data-Driven Marketer
You set targets, instrument funnels, and optimize programs with a bias for measurable impact on revenue and retention. Agile Collaborator
Comfortable syncing with global teams across time zones, juggling priorities, and thriving in a high-growth culture. Humble Hustler
You radiate positive energy, bias to action, and an ownership mindset. Your Background
6-8+ years in customer marketing, advocacy, or product marketing at high-growth B2B SaaS companiesideally in security, identity, or fintech. Demonstrated success developing enterprise customer stories and running CABs or equivalent executive forums. Proven track record elevating brands on review platforms (e.g., G2, Gartner PI) and converting ratings into pipeline influence. Portfolio of multimedia assets (written, visual, video) with clear business-impact metrics. Exceptional interviewing, writing, and presentation skills; you're as comfortable on a Zoom with a CISO as you are editing a video timeline. Bachelor's degree in marketing, communications, or a related field (or equivalent real-world mastery). Why Incode?
Mission with Meaning
Shape how billions of people prove identitysafely, simply, ethically. Rocket-Ship Growth
Join at an inflection point where your stories will amplify global momentum. Elite Team & Backing
Work with top engineers, designers, and investors who share your ambition. Ownership & Autonomy
Operate like a founder while focusing on the craft you lovestorytelling. Global Impact
Your advocacy programs will echo across industries and continents. Ready to turn customer success into market dominance?
Craft the stories. Grow the champions. Join Incode and help the world trust faster. 8 Aspects of our Culture: Values are what we value High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Pay Top of Market Promotions & Development Benefits & Perks: Meaningful Equity Flexible Working Hours & Workplace Open Vacation Policy Wellness Program International Travel Opportunities Additional benefits package according to location (401k, medical insurance, etc.) Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team knowwe'll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode's application, recruitment, and hiring processes.
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a unicorn-status scale-up! About Incode
Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, Airbnb, Block, Chime, SIXT, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner Magic Quadrant for Identity Verification, we're scaling fastand we need a customer-marketing champion who can turn customer success into market momentum. The Impact You'll Make
As our Senior Manager of Customer Marketing (an individual contributor role), you will be the storyteller who turns enterprise victories into proof of value, credibility, and brand love. Your programsspanning case studies, videos, advisory boards, and review platformswill amplify Incode's voice through the voices that matter most: our customers'. What You'll Own & Drive
Customer Story Engine
Source, craft, and publish compelling customer narratives (web copy, pitch-deck slides, video scripts, blogs) that highlight measurable outcomes and industry innovation. Advocacy Asset Creation
Partner with Design, Product Marketing, and Sales to produce multimedia testimonials, ROI snapshots, and keynote clips that accelerate deals across the funnel. Customer Advisory Board (CAB)
Design the charter, agenda, and engagement strategy for our executive CAB, fueling product feedback loops and peer networking. Review-Site Leadership
Grow Incode's presence on G2, Gartner Peer Insights, and similar platformsdriving consistent review volume, high ratings, and badge wins. Reference & Champion Program
Build and maintain a scalable roster of referenceable advocates; coordinate reference calls, speaker slots, and event appearances. Cross-Functional Orchestration
Collaborate daily with Customer Success, Sales, Product, and Comms to surface success stories and ensure messaging consistency. Metrics that Matter
Define and track KPIs such as reference availability, content utilization, review velocity, CAB satisfaction, and influenced pipeline. Report results to leadership with clarity and candor. The Qualities That Set You Apart
Master Story Curator
You transform complex security wins into concise, emotionally engaging narratives that resonate with C-suite buyers. Enterprise Credibility
You've earned the trust of Fortune 1000 customers, navigating approvals, legal reviews, and procurement nuances to secure public endorsements. Hands-On Producer
A roll-up-your-sleeves creator who scripts videos, interviews clients, edits copy, and ships assets at startup speed. Relationship Builder
Equal parts diplomat and strategistyou nurture champions, negotiate sensitivities, and create win-win advocacy opportunities. Ambiguity Ace
You thrive in fast-paced, rapidly evolving environments, bringing structure and focus where others see chaos. Data-Driven Marketer
You set targets, instrument funnels, and optimize programs with a bias for measurable impact on revenue and retention. Agile Collaborator
Comfortable syncing with global teams across time zones, juggling priorities, and thriving in a high-growth culture. Humble Hustler
You radiate positive energy, bias to action, and an ownership mindset. Your Background
6-8+ years in customer marketing, advocacy, or product marketing at high-growth B2B SaaS companiesideally in security, identity, or fintech. Demonstrated success developing enterprise customer stories and running CABs or equivalent executive forums. Proven track record elevating brands on review platforms (e.g., G2, Gartner PI) and converting ratings into pipeline influence. Portfolio of multimedia assets (written, visual, video) with clear business-impact metrics. Exceptional interviewing, writing, and presentation skills; you're as comfortable on a Zoom with a CISO as you are editing a video timeline. Bachelor's degree in marketing, communications, or a related field (or equivalent real-world mastery). Why Incode?
Mission with Meaning
Shape how billions of people prove identitysafely, simply, ethically. Rocket-Ship Growth
Join at an inflection point where your stories will amplify global momentum. Elite Team & Backing
Work with top engineers, designers, and investors who share your ambition. Ownership & Autonomy
Operate like a founder while focusing on the craft you lovestorytelling. Global Impact
Your advocacy programs will echo across industries and continents. Ready to turn customer success into market dominance?
Craft the stories. Grow the champions. Join Incode and help the world trust faster. 8 Aspects of our Culture: Values are what we value High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Pay Top of Market Promotions & Development Benefits & Perks: Meaningful Equity Flexible Working Hours & Workplace Open Vacation Policy Wellness Program International Travel Opportunities Additional benefits package according to location (401k, medical insurance, etc.) Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team knowwe'll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode's application, recruitment, and hiring processes.