Welby Health
Company Overview
Welby Health is a rapidly scaling digital healthcare organization at the forefront of tech-enabled care management. We deliver exceptional patient experiences by integrating compassionate clinical teams with scalable infrastructure and enterprise-grade partnerships. As we expand our national client footprint, we are seeking a
Client Implementation Specialist
to drive high-quality onboarding experiences, align operational workflows, and support long-term client success across a growing portfolio of enterprise partners.
Position Summary
The Client Implementation Specialist will serve as a key member of the Implementation and Onboarding department. This individual will lead the onboarding and activation process for new clients, acting as the primary liaison during the implementation phase. The Client Implementation Specialist will work cross-functionally with internal departments and client stakeholders to gather requirements, configure product workflows, deliver training, and support clients through their first billing cycle.
This position is suited for a highly organized, client-facing operator with a demonstrated track record in project management, healthcare operations, and technical onboarding.
Key Responsibilities
Client Onboarding & Relationship Management Manage the full implementation process from contract signing through the transition to the Client Success department; Build strong, trust-based relationships through clear, proactive, and responsive communication; Coordinate across internal departments and client stakeholders to ensure alignment on project scope, timelines, and deliverables. Technical Setup & Enablement
Facilitate product setup and technical integrations for both clinical and administrative users; Lead training sessions, onboarding meetings, and product walkthroughs to build client confidence and self-sufficiency; Guide clients through their first billing cycle, including invoicing, claims workflows, and reimbursement tracking. Project Execution & Operational Support
Track implementation milestones and proactively manage timelines, risks, and dependencies; Monitor patient enrollment and usage trends to identify optimization opportunities; Escalate blockers to senior team members and collaborate on cross-functional resolutions to ensure on-time delivery. Required Experience
Must reside in the United States of America and be legally authorized to work without employer visa sponsorship, now or in the future; Bachelor's degree in business administration, business management, or closely related business field; Minimum of two years of relevant experience in client-facing project management, consulting, or operations; Proven ability to manage multiple complex projects with diverse stakeholders; Exceptional written and verbal communication skills; Strong organizational skills, attention to detail, and follow-through; Analytical mindset with the ability to solve problems independently and collaboratively. Preferred Experience
Familiarity with healthcare workflows, provider operations, and/or medical billing; Experience onboarding clients in Software as a Service platforms or enterprise healthcare software; Exposure to electronic medical records and electronic health records, telehealth platforms, or patient engagement tools. What We Offer
Hybrid and flexible work environment; Comprehensive medical, dental, vision, and 401(k) benefits with employer matching; Unlimited paid time off; Strategic opportunities to contribute within a mission-driven, scaling healthcare organization.
Welby Health
'
s Equal Employment Opportunity Statement
Welby Health, Inc. is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and equitable workplace where all individuals are treated with respect and dignity. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We also provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Welby Health is a rapidly scaling digital healthcare organization at the forefront of tech-enabled care management. We deliver exceptional patient experiences by integrating compassionate clinical teams with scalable infrastructure and enterprise-grade partnerships. As we expand our national client footprint, we are seeking a
Client Implementation Specialist
to drive high-quality onboarding experiences, align operational workflows, and support long-term client success across a growing portfolio of enterprise partners.
Position Summary
The Client Implementation Specialist will serve as a key member of the Implementation and Onboarding department. This individual will lead the onboarding and activation process for new clients, acting as the primary liaison during the implementation phase. The Client Implementation Specialist will work cross-functionally with internal departments and client stakeholders to gather requirements, configure product workflows, deliver training, and support clients through their first billing cycle.
This position is suited for a highly organized, client-facing operator with a demonstrated track record in project management, healthcare operations, and technical onboarding.
Key Responsibilities
Client Onboarding & Relationship Management Manage the full implementation process from contract signing through the transition to the Client Success department; Build strong, trust-based relationships through clear, proactive, and responsive communication; Coordinate across internal departments and client stakeholders to ensure alignment on project scope, timelines, and deliverables. Technical Setup & Enablement
Facilitate product setup and technical integrations for both clinical and administrative users; Lead training sessions, onboarding meetings, and product walkthroughs to build client confidence and self-sufficiency; Guide clients through their first billing cycle, including invoicing, claims workflows, and reimbursement tracking. Project Execution & Operational Support
Track implementation milestones and proactively manage timelines, risks, and dependencies; Monitor patient enrollment and usage trends to identify optimization opportunities; Escalate blockers to senior team members and collaborate on cross-functional resolutions to ensure on-time delivery. Required Experience
Must reside in the United States of America and be legally authorized to work without employer visa sponsorship, now or in the future; Bachelor's degree in business administration, business management, or closely related business field; Minimum of two years of relevant experience in client-facing project management, consulting, or operations; Proven ability to manage multiple complex projects with diverse stakeholders; Exceptional written and verbal communication skills; Strong organizational skills, attention to detail, and follow-through; Analytical mindset with the ability to solve problems independently and collaboratively. Preferred Experience
Familiarity with healthcare workflows, provider operations, and/or medical billing; Experience onboarding clients in Software as a Service platforms or enterprise healthcare software; Exposure to electronic medical records and electronic health records, telehealth platforms, or patient engagement tools. What We Offer
Hybrid and flexible work environment; Comprehensive medical, dental, vision, and 401(k) benefits with employer matching; Unlimited paid time off; Strategic opportunities to contribute within a mission-driven, scaling healthcare organization.
Welby Health
'
s Equal Employment Opportunity Statement
Welby Health, Inc. is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and equitable workplace where all individuals are treated with respect and dignity. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We also provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.