Pyramid Global Hospitality
Part Time Night Auditor - Marriott Colorado Springs
Pyramid Global Hospitality, Colorado Springs, Colorado, United States, 80901
Night Auditor Position at Colorado Springs Marriott
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description: Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you! Overview
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth. Key Responsibilities
As a Night Auditor, you are the heart of the guest experience and a critical link in our overnight operations. You'll combine warm, attentive customer service with accurate end-of-day accounting duties to ensure a smooth handoff between days. Your professionalism, attention to detail, and ability to work independently will help deliver seamless service and operational excellence. Your key responsibilities will include: Guest Services Welcome guests with warmth and professionalism, creating a positive first and last impression Check guests in and out efficiently, ensuring accurate billing and handling special requests Respond to guest needs, complaints, and requests with urgency and empathy, aiming to resolve issues on the spot Answer phones, make reservations, and support late-night inquiries or emergencies Promote hotel amenities, services, and special promotions Night Audit & Financial Accuracy Reconcile and balance the days hotel transactions across all departments Run daily audit reports and ensure accuracy in charges, refunds, and account postings Process invoices, folios, and payments; investigate and correct discrepancies Prepare a detailed night audit summary and communicate key follow-ups to management Monitor and maintain front office records, cash drawers, and safe deposit logs Ensure compliance with end-of-day procedures and internal controls Communication & Operations Liaise with other departments (housekeeping, security, maintenance) as needed overnight Be knowledgeable of all emergency procedures and safety protocols Maintain the security and integrity of the front desk during overnight hours Complete tasks to support the day team (organizing reports, preparing welcome packets, etc.) Qualifications
To be successful in this role, you should bring: A highly motivated, positive, and engaging personality A passion for delivering exceptional service and creating memorable guest experiences Strong customer service and problem-solving skills, with the ability to resolve issues with professionalism and empathy Previous experience in hospitality or a customer-facing role (preferred, but not required) Familiarity with FSPMS or other property management systems is a plus A working knowledge of hotel emergency procedures and safety protocols Attention to detail and the ability to follow established financial procedures, including maintaining a house bank Flexibility to work a variety of shifts, including weekends and holidays Overnight availability required, shift time 11PM-7AM. Education & Experience: High school diploma or equivalent required. Previous front desk or night audit experience is preferred, but we are happy to train the right candidate. If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our Front Desk team at the Marriott Colorado Springs Hotel. Be a part of our world-class property and grow your career in hospitality with Pyramid Global. The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Compensation Range: $18.00/Hr. - $18.00/Hr. based on qualifications and experience.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description: Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you! Overview
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth. Key Responsibilities
As a Night Auditor, you are the heart of the guest experience and a critical link in our overnight operations. You'll combine warm, attentive customer service with accurate end-of-day accounting duties to ensure a smooth handoff between days. Your professionalism, attention to detail, and ability to work independently will help deliver seamless service and operational excellence. Your key responsibilities will include: Guest Services Welcome guests with warmth and professionalism, creating a positive first and last impression Check guests in and out efficiently, ensuring accurate billing and handling special requests Respond to guest needs, complaints, and requests with urgency and empathy, aiming to resolve issues on the spot Answer phones, make reservations, and support late-night inquiries or emergencies Promote hotel amenities, services, and special promotions Night Audit & Financial Accuracy Reconcile and balance the days hotel transactions across all departments Run daily audit reports and ensure accuracy in charges, refunds, and account postings Process invoices, folios, and payments; investigate and correct discrepancies Prepare a detailed night audit summary and communicate key follow-ups to management Monitor and maintain front office records, cash drawers, and safe deposit logs Ensure compliance with end-of-day procedures and internal controls Communication & Operations Liaise with other departments (housekeeping, security, maintenance) as needed overnight Be knowledgeable of all emergency procedures and safety protocols Maintain the security and integrity of the front desk during overnight hours Complete tasks to support the day team (organizing reports, preparing welcome packets, etc.) Qualifications
To be successful in this role, you should bring: A highly motivated, positive, and engaging personality A passion for delivering exceptional service and creating memorable guest experiences Strong customer service and problem-solving skills, with the ability to resolve issues with professionalism and empathy Previous experience in hospitality or a customer-facing role (preferred, but not required) Familiarity with FSPMS or other property management systems is a plus A working knowledge of hotel emergency procedures and safety protocols Attention to detail and the ability to follow established financial procedures, including maintaining a house bank Flexibility to work a variety of shifts, including weekends and holidays Overnight availability required, shift time 11PM-7AM. Education & Experience: High school diploma or equivalent required. Previous front desk or night audit experience is preferred, but we are happy to train the right candidate. If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our Front Desk team at the Marriott Colorado Springs Hotel. Be a part of our world-class property and grow your career in hospitality with Pyramid Global. The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Compensation Range: $18.00/Hr. - $18.00/Hr. based on qualifications and experience.