City of Laredo, TX
Telecommunicator Trainer 210, 911 Communications
City of Laredo, TX, Laredo, Texas, United States, 78045
Salary :
$60,840.00 - $76,065.60 Annually Location :
Laredo, TX Job Type:
Full-time Job Number:
B252341-2 Department:
Police (23) Division:
911 Communications Opening Date:
08/12/2025 Closing Date:
Continuous
Job Description
To answer emergency calls and dispatch the proper responders to emergency calls. Provides leadership to new employees and checks their performance while performing similar tasks. Assists in training new employees and takes command of the section when the Communication Supervisor leaves the floor. Essential Functions/ Job Competencies/ Physical Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Performs multi-tasking assignments to include but limited to answering the 911 & 2800 telephone as well as answering and operating the TLETS (Texas Law Enforcement Telecommunications System), TCIC/NCIC (Texas Crime Information Center/National Crime Information Center) equipment; transmits and receives all radio traffic on assigned channel. Inspects the dispatcher and call-taker work area for electrical safety and mechanical failures, reports all deficiencies to the Communication Supervisor. Inspects all emergency First Aid Kits and emergency flashlights for usefulness and reports deficiencies to the Communications Supervisor. Checks the "Away Kit" for supplies and reviews the operational plan for evacuation. Instructs all new trainees as directed by the Training Officer; instructs all continuing education as directed by the Training Officer. Maintains the active warrant, protective orders, and arrest order files and makes necessary updates. Assumes command of all duties of the communication center when the Communication Supervisor is on break, sick leave, vacation, or off the "floor". When the command is split during high volume telephone and radio traffic, will command the radio section. When PSAP (Public-Safety Answering Point) and Communication Center are evacuated, must take command of the Away Team and commands the Alternate PSAP until relieved. Assures the proper forms are completed and signed by the Police and Fire Officers requesting TLETS information; files necessary forms and directs the signed forms to the Communication Supervisor. Assists in maintaining good communication between staff, visitors, and other business contacts. Must follow all rules of telephone courtesy in all telephone communications. Will be required to drive a City vehicle for City business use. Performs other duties as assigned. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Knowledge of public safety agency's rules, regulations, and methods of operation. Knowledge of telephone and radio operating skills requirements and techniques. Knowledge of police, sheriff, fire, and ambulance dispatch procedures. Knowledge of the street system and geography of the City of Laredo and the County. Skills and Abilities: Ability to read maps, use a computer keyboard, type, maintain, and update manual and electronic files and record systems. Ability to effectively communicate First Aid/CPR instructions to callers that need medical assistance. Ability to supervise, train, and evaluate assigned staff. Ability to make quick and accurate decisions during crisis situations. Ability to clearly and effectively communicate in Spanish and English language during crisis situations. Ability to operate radio communication and electronic equipment. Ability to plan, direct, and supervise the work of subordinates when assigned. Ability to make decisions in accordance with established policies and procedures. Ability to maintain good planning and organizational skills. Ability to use computer, hardware, various software programs and technologies including word processing and spreadsheet programs. Ability to take and follow directions from supervisor. Ability to give directions to and gain compliance from assigned staff. Ability to perform strenuous and routine work. Ability to maintain a valid Texas Driver License and a good driving record. Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints. Ability to project a positive and professional image of the City of Laredo. Ability to comply with all City of Laredo's policies and procedures. Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position. WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment Locations Position will require the employee to work in the following types of work environments
Never
Street environment (near moving traffic) Construction site Seldom Outdoor environment Vehicles Warehouse environment Frequently
Office or similar indoor environment Confined space Exposures Position will require the employee to be exposed to the following environmental elements
Never
Moving mechanical parts Toxic or caustic chemicals or substances Seldom Extreme cold (below 32 degrees) Extreme heat (above 100 degrees) Communicable diseases Fumes or airborne particles Loud noises (85+ decibels such as heavy trucks, jack hammers, construction) Sometimes Individuals with known violent backgrounds Frequently Individuals who are hostile or irate Travel Position will require the employee to travel
Never:
National travel International travel Seldom Local travel Regional travel Minimum Qualifications
Required Education and Experience
U.S. Citizen High School Diploma or G.E.D. At least three (3) years of experience as a police and fire dispatcher At least six (6) months of experience working with the Laredo Police Department's New World Tyler CAD and RMS systems. At least six (6) months of experience working with the Laredo Police Department's call handling system. Valid Licenses and Certifications
Required Licenses or Certifications
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment. 40-hour Basic Telecommunicator Certification TCOLE (Texas Commission on Law Enforcement) Telecommunicator License 24 hour TCIC/TLETS Full Access with CCH certification 4 hour TTY/TDD certification First Aid Standard Certification Adult, Child and Infant CPR certification Telecommunicator CPR (T-CPR)/Cardiac Emergency Communications Certification TCOLE Spanish for Law Enforcement Certification via TCOLE Summary Report
*Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire.
Center Trainer Officer (CTO) certification must be obtained within six (6) months of employment
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values. The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:
10 days of paid vacation per year 6 1/2 days sick leave per year Pension plan 16 paid Holidays Paid health * Dental plan * Life insurance * *30 day waiting period
For a full description of our benefits, please visit our website at: under Employee Benefits 01
Are you a current regular full-time or part-time City of Laredo employee?
I am a full-time City of Laredo employee I am a part-time City of Laredo I am not a full-time or part-time City of Laredo employee
02
Are you a U.S. Citizen?
Yes No
03
What is your highest level of education? 04
Do you have at least three (3) years of experience as a police and fire dispatcher?
Yes No
05
Do you have at least six (6) months of experience working with the Laredo Police Department's New World Tyler CAD and RMS systems?
Yes No
06
Do you have at least six (6) months of experience working with the Laredo Police Department's call handling system?
Yes No
07
Please check all valid certifications you currently hold from the list below: (Note: If you check off any of the below certifications, please provide a copy of the certification to your application) (Failure to provide a copy of your certification may result in your application not being processed)
40-Hour Basic Telecommunicator License TCOLE (Texas Commission on Law Enforcement) Telecommunicator License 24-Hour TCIC/TLETS Full Access with CCH Certification 4-Hour TTY/TDD Certification First Aid Standard Certification Adult, Child, and Infant CPR Certification Telecommunicator CPR (T-CPR) Certification TCOLE Spanish for Law Enforcement Certification
08
I understand that failure to complete
ALL sections
of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application
not
being processed.
I have read and understood the above information. I have read and do not understand the above information. I will contact the Human Resources Department for further explanation.
Required Question
$60,840.00 - $76,065.60 Annually Location :
Laredo, TX Job Type:
Full-time Job Number:
B252341-2 Department:
Police (23) Division:
911 Communications Opening Date:
08/12/2025 Closing Date:
Continuous
Job Description
To answer emergency calls and dispatch the proper responders to emergency calls. Provides leadership to new employees and checks their performance while performing similar tasks. Assists in training new employees and takes command of the section when the Communication Supervisor leaves the floor. Essential Functions/ Job Competencies/ Physical Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Performs multi-tasking assignments to include but limited to answering the 911 & 2800 telephone as well as answering and operating the TLETS (Texas Law Enforcement Telecommunications System), TCIC/NCIC (Texas Crime Information Center/National Crime Information Center) equipment; transmits and receives all radio traffic on assigned channel. Inspects the dispatcher and call-taker work area for electrical safety and mechanical failures, reports all deficiencies to the Communication Supervisor. Inspects all emergency First Aid Kits and emergency flashlights for usefulness and reports deficiencies to the Communications Supervisor. Checks the "Away Kit" for supplies and reviews the operational plan for evacuation. Instructs all new trainees as directed by the Training Officer; instructs all continuing education as directed by the Training Officer. Maintains the active warrant, protective orders, and arrest order files and makes necessary updates. Assumes command of all duties of the communication center when the Communication Supervisor is on break, sick leave, vacation, or off the "floor". When the command is split during high volume telephone and radio traffic, will command the radio section. When PSAP (Public-Safety Answering Point) and Communication Center are evacuated, must take command of the Away Team and commands the Alternate PSAP until relieved. Assures the proper forms are completed and signed by the Police and Fire Officers requesting TLETS information; files necessary forms and directs the signed forms to the Communication Supervisor. Assists in maintaining good communication between staff, visitors, and other business contacts. Must follow all rules of telephone courtesy in all telephone communications. Will be required to drive a City vehicle for City business use. Performs other duties as assigned. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Knowledge of public safety agency's rules, regulations, and methods of operation. Knowledge of telephone and radio operating skills requirements and techniques. Knowledge of police, sheriff, fire, and ambulance dispatch procedures. Knowledge of the street system and geography of the City of Laredo and the County. Skills and Abilities: Ability to read maps, use a computer keyboard, type, maintain, and update manual and electronic files and record systems. Ability to effectively communicate First Aid/CPR instructions to callers that need medical assistance. Ability to supervise, train, and evaluate assigned staff. Ability to make quick and accurate decisions during crisis situations. Ability to clearly and effectively communicate in Spanish and English language during crisis situations. Ability to operate radio communication and electronic equipment. Ability to plan, direct, and supervise the work of subordinates when assigned. Ability to make decisions in accordance with established policies and procedures. Ability to maintain good planning and organizational skills. Ability to use computer, hardware, various software programs and technologies including word processing and spreadsheet programs. Ability to take and follow directions from supervisor. Ability to give directions to and gain compliance from assigned staff. Ability to perform strenuous and routine work. Ability to maintain a valid Texas Driver License and a good driving record. Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints. Ability to project a positive and professional image of the City of Laredo. Ability to comply with all City of Laredo's policies and procedures. Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position. WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment Locations Position will require the employee to work in the following types of work environments
Never
Street environment (near moving traffic) Construction site Seldom Outdoor environment Vehicles Warehouse environment Frequently
Office or similar indoor environment Confined space Exposures Position will require the employee to be exposed to the following environmental elements
Never
Moving mechanical parts Toxic or caustic chemicals or substances Seldom Extreme cold (below 32 degrees) Extreme heat (above 100 degrees) Communicable diseases Fumes or airborne particles Loud noises (85+ decibels such as heavy trucks, jack hammers, construction) Sometimes Individuals with known violent backgrounds Frequently Individuals who are hostile or irate Travel Position will require the employee to travel
Never:
National travel International travel Seldom Local travel Regional travel Minimum Qualifications
Required Education and Experience
U.S. Citizen High School Diploma or G.E.D. At least three (3) years of experience as a police and fire dispatcher At least six (6) months of experience working with the Laredo Police Department's New World Tyler CAD and RMS systems. At least six (6) months of experience working with the Laredo Police Department's call handling system. Valid Licenses and Certifications
Required Licenses or Certifications
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment. 40-hour Basic Telecommunicator Certification TCOLE (Texas Commission on Law Enforcement) Telecommunicator License 24 hour TCIC/TLETS Full Access with CCH certification 4 hour TTY/TDD certification First Aid Standard Certification Adult, Child and Infant CPR certification Telecommunicator CPR (T-CPR)/Cardiac Emergency Communications Certification TCOLE Spanish for Law Enforcement Certification via TCOLE Summary Report
*Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire.
Center Trainer Officer (CTO) certification must be obtained within six (6) months of employment
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values. The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:
10 days of paid vacation per year 6 1/2 days sick leave per year Pension plan 16 paid Holidays Paid health * Dental plan * Life insurance * *30 day waiting period
For a full description of our benefits, please visit our website at: under Employee Benefits 01
Are you a current regular full-time or part-time City of Laredo employee?
I am a full-time City of Laredo employee I am a part-time City of Laredo I am not a full-time or part-time City of Laredo employee
02
Are you a U.S. Citizen?
Yes No
03
What is your highest level of education? 04
Do you have at least three (3) years of experience as a police and fire dispatcher?
Yes No
05
Do you have at least six (6) months of experience working with the Laredo Police Department's New World Tyler CAD and RMS systems?
Yes No
06
Do you have at least six (6) months of experience working with the Laredo Police Department's call handling system?
Yes No
07
Please check all valid certifications you currently hold from the list below: (Note: If you check off any of the below certifications, please provide a copy of the certification to your application) (Failure to provide a copy of your certification may result in your application not being processed)
40-Hour Basic Telecommunicator License TCOLE (Texas Commission on Law Enforcement) Telecommunicator License 24-Hour TCIC/TLETS Full Access with CCH Certification 4-Hour TTY/TDD Certification First Aid Standard Certification Adult, Child, and Infant CPR Certification Telecommunicator CPR (T-CPR) Certification TCOLE Spanish for Law Enforcement Certification
08
I understand that failure to complete
ALL sections
of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application
not
being processed.
I have read and understood the above information. I have read and do not understand the above information. I will contact the Human Resources Department for further explanation.
Required Question