Four Seasons Hotels
Director of Information Technology
Four Seasons Hotels, Beverly Hills, California, United States, 90211
Director Of Information Technology
Beverly Wilshire a Four Seasons Hotel is looking for a Director of IT who shares a passion for excellence and who infuses enthusiasm into everything they do. The Director of IT reports to the Regional Director of Finance and Area Director of Hotel Technology Services. Work authorization for the location is required. In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment. The Director of IT is responsible for providing a high level of operational availability and stability for both standard and hospitality specific systems, networks, and applications. The role also entails providing a superior level of IT support services to guests and staff as well as ensuring 24-hour coverage for maintenance and critical support - either on site or remotely - depending on business needs. Responsibilities include: Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc.) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance
wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc.). Administer Lotus Notes, connection to global VPN and other communication tools. Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Key Behavioral Competencies: Proven leadership skills in a hotel environment Highest level of integrity and transparency Strong interpersonal and relationship- building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills Promote a continuous learning environment that creates an atmosphere for professional development opportunities Apply an ethical approach to influence the outcome of situations Serve as a role model for others by demonstrating appropriate business conduct Preferred Qualifications and Skills: University or College degree
major in IT Five years' experience in hotel IT Worked in a hotel environment during your professional career Technical background of MCSE Certifications, and strong computer and server skills based on Microsoft operating systems and applications IT degree or have previous relevant experience and certifications Extensive project management Exceptional time management What to Expect You Will Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Salary: $125,000.00 - $135,000.00 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Beverly Wilshire a Four Seasons Hotel is looking for a Director of IT who shares a passion for excellence and who infuses enthusiasm into everything they do. The Director of IT reports to the Regional Director of Finance and Area Director of Hotel Technology Services. Work authorization for the location is required. In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment. The Director of IT is responsible for providing a high level of operational availability and stability for both standard and hospitality specific systems, networks, and applications. The role also entails providing a superior level of IT support services to guests and staff as well as ensuring 24-hour coverage for maintenance and critical support - either on site or remotely - depending on business needs. Responsibilities include: Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc.) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance
wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc.). Administer Lotus Notes, connection to global VPN and other communication tools. Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Key Behavioral Competencies: Proven leadership skills in a hotel environment Highest level of integrity and transparency Strong interpersonal and relationship- building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills Promote a continuous learning environment that creates an atmosphere for professional development opportunities Apply an ethical approach to influence the outcome of situations Serve as a role model for others by demonstrating appropriate business conduct Preferred Qualifications and Skills: University or College degree
major in IT Five years' experience in hotel IT Worked in a hotel environment during your professional career Technical background of MCSE Certifications, and strong computer and server skills based on Microsoft operating systems and applications IT degree or have previous relevant experience and certifications Extensive project management Exceptional time management What to Expect You Will Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Salary: $125,000.00 - $135,000.00 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.