Freeman Health System
Director Of Operations
Director Of Operations is a professional responsible for the oversight of support functions at Ozark Center. The Director Of Operations is a member of the Administrative Council and, as such, implements, operates, and evaluates the administrative support functions of the center consistent with the policies of the Board Of Directors as interpreted by the CEO. She/He is responsible for and has broad authority over applying center policies and procedures and his/her knowledge and judgment to such operations. The Director Of Operations demonstrates a warm and welcoming, empathic, hopeful attitude while conveying a philosophy of dual recovery. The Director Of Operations will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Director Of Operations reports to the CEO of Ozark Center. Education: Bachelor's Degree in Business Administration, Health Care Administration or related field from an accredited college or university. Master's Degree preferred. Work Experiences: Prefer three (3) years experience in managing the business or support functions of health or mental health organizations. Responsibilities: Reviews and updates policies and procedures to comply with federal and state regulations, as well as CARF requirements. Assist the CEO of Ozark Center in the overall administration of the Center as a member of the Administrative Council. Participates and attends meetings at the State level, incorporating changes within the Center based on rule and regulation updates, payer rule changes, etc. Review and/or coordinate contracts and memorandums of understanding. Has oversight of the Center's quality activities; including CCBHO measures, quality assurance reporting, and external review coordination. Coordinates set up of new operations of the Center, such as notifying the Department of Mental Health of changes in services or service locations, with appropriate state and local entities. Supervises the Assistant Director of Quality Improvement, the Assistant Director of Patient Accounts, the Assistant Director of Credentialing, the Assistant Director of Support Services, and Environmental Services. Develops and implements effective quality assurance system for all business and support services departments. Evaluates each supervisee according to the performance evaluation guideline. Facilitates the employee discipline process as per policy and procedure as needed. Perform all other duties as assigned. Physical Requirements: Normal Office environment. Typical physical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals.
Director Of Operations is a professional responsible for the oversight of support functions at Ozark Center. The Director Of Operations is a member of the Administrative Council and, as such, implements, operates, and evaluates the administrative support functions of the center consistent with the policies of the Board Of Directors as interpreted by the CEO. She/He is responsible for and has broad authority over applying center policies and procedures and his/her knowledge and judgment to such operations. The Director Of Operations demonstrates a warm and welcoming, empathic, hopeful attitude while conveying a philosophy of dual recovery. The Director Of Operations will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Director Of Operations reports to the CEO of Ozark Center. Education: Bachelor's Degree in Business Administration, Health Care Administration or related field from an accredited college or university. Master's Degree preferred. Work Experiences: Prefer three (3) years experience in managing the business or support functions of health or mental health organizations. Responsibilities: Reviews and updates policies and procedures to comply with federal and state regulations, as well as CARF requirements. Assist the CEO of Ozark Center in the overall administration of the Center as a member of the Administrative Council. Participates and attends meetings at the State level, incorporating changes within the Center based on rule and regulation updates, payer rule changes, etc. Review and/or coordinate contracts and memorandums of understanding. Has oversight of the Center's quality activities; including CCBHO measures, quality assurance reporting, and external review coordination. Coordinates set up of new operations of the Center, such as notifying the Department of Mental Health of changes in services or service locations, with appropriate state and local entities. Supervises the Assistant Director of Quality Improvement, the Assistant Director of Patient Accounts, the Assistant Director of Credentialing, the Assistant Director of Support Services, and Environmental Services. Develops and implements effective quality assurance system for all business and support services departments. Evaluates each supervisee according to the performance evaluation guideline. Facilitates the employee discipline process as per policy and procedure as needed. Perform all other duties as assigned. Physical Requirements: Normal Office environment. Typical physical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals.