Corewell Health
Laboratory Support Coordinator
Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence. Essential Functions
Coordinates all support area needs for the laboratory, as well as all Lab/Path Assistant functions. Role models and acts as a resource to others related to duties of assigned support area. Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services. May be required to serve at multiple SH locations during a given shift (Site dependent) Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services. Facilitates quality monitoring activities of support staff. Coordinates all scheduling which may include payroll editing. May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties. May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information. Qualifications
Required High School Diploma or equivalent Preferred Associate's Degree health care related field 3 years of relevant experience laboratory support services, customer service, or related required CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, St. Joseph Outpatient Phlebotomy Laboratory Client Services required Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Frequently Walking: Frequently Forward Bend - Standing: Occasionally Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity
[None = No; Seldom = Yes]: Seldom Color Vision (Ishihara) Test [None = No; Seldom = Yes]: Seldom Primary Location SITE - Ludington Hospital - 1 Atkinson Dr - Ludington Department Name Lab - Ludington Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 am to 4:30 pm Days Worked Variable Weekend Frequency Every fourth weekend
Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence. Essential Functions
Coordinates all support area needs for the laboratory, as well as all Lab/Path Assistant functions. Role models and acts as a resource to others related to duties of assigned support area. Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services. May be required to serve at multiple SH locations during a given shift (Site dependent) Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services. Facilitates quality monitoring activities of support staff. Coordinates all scheduling which may include payroll editing. May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties. May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information. Qualifications
Required High School Diploma or equivalent Preferred Associate's Degree health care related field 3 years of relevant experience laboratory support services, customer service, or related required CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, St. Joseph Outpatient Phlebotomy Laboratory Client Services required Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Frequently Walking: Frequently Forward Bend - Standing: Occasionally Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity
[None = No; Seldom = Yes]: Seldom Color Vision (Ishihara) Test [None = No; Seldom = Yes]: Seldom Primary Location SITE - Ludington Hospital - 1 Atkinson Dr - Ludington Department Name Lab - Ludington Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 am to 4:30 pm Days Worked Variable Weekend Frequency Every fourth weekend