USA Jobs
Complaints Supervisor - Intake (FAA00632 Health Professional V)
USA Jobs, Denver, Colorado, United States, 80202
Complaints Supervisor - Intake
Salary: $78,684.00 - $110,160.00 Annually Location: Denver, CO Job Type: Full Time Department of Public Health & Environment Division: Health Facilities & Emergency Medical Services Opening Date: 08/11/2025 Closing Date: 8/20/2025 11:59 PM Mountain The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive. If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. In addition to working with a great team and rewarding, meaningful work, we offer: Employee wellness programs and facilities Extensive internal professional development opportunities on a wide variety of subjects Distinctive career advancement opportunities throughout the State system Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans Medical and dental health plans Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus generous personal time off Mentoring program with opportunities for mentors and mentees Tuition assistance for college level courses including Masters degree programs Excellent work-life programs, such as flexible schedules, and A variety of employee resource groups We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service. The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air and ground ambulance services operating within the state. This work unit exists to: (1) protect the health, safety, and welfare of patients/residents of health care facilities in the state of Colorado, by evaluating and securing compliance of licensed and certified facilities and providers, utilizing applicable federal and state laws/regulations and professional standards of practice; and (2) to provide to the public information on health care facilities. Summary of Position: Responsible for leading the development and daily operations of a newly established complaint intake unit. Plays a foundational role in building a high-performing team responsible for receiving, documenting, and triaging complaints regarding regulated health facilities. Overseeing complaint intake activities as well as for developing, implementing, and maintaining standardized Policies, Procedures, tools, and performance measures. Ensures the new unit operates with efficiency, consistency, and professionalism, while aligning with applicable laws, regulations, and internal expectations. Provides oversight to intake coordinators, ensures a customer-focused approach to handling complaints, and collaborates with investigations, legal, licensing, and other teams to support a seamless complaint lifecycle. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: C7C5XXHEALTH PROFESSIONAL V MINIMUM QUALIFICATIONS: Experience Only: Eight (8) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned to this position equal to eight (8) years. This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. "See Resume" and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma/degree to your application. Cover Letter Required: Along with the application submit a cover letter, not to exceed two @typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter. Conditions of Employment: A pre-employment background check Ability and willingness to travel independently or with a group of other health professionals up to 25% of the time throughout Colorado. Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided). Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place. Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place Must be proficient in word processing and able to use current communication technology to connect to the office from the field. Must be vaccinated against COVID19. Must be able to perform annual fit testing for N-95 masks, as well as complete annual training on donning and doffing of personal protective equipment (PPE). Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint Must be able to lift and carry up to 45lbs. of equipment for extended periods of time. Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs. Must be able to hold a tablet computer in a standing position. Once employed in this position, must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service. Requires the use and operation of state fleet vehicles. Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint Must be able to lift and carry up to 45lbs. of equipment for extended periods of time. Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs. Must be able to hold a tablet computer in a standing position. Once employed in this position, must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service. Requires the use and operation of state fleet vehicles. Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission's vaccination guidance. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director
Salary: $78,684.00 - $110,160.00 Annually Location: Denver, CO Job Type: Full Time Department of Public Health & Environment Division: Health Facilities & Emergency Medical Services Opening Date: 08/11/2025 Closing Date: 8/20/2025 11:59 PM Mountain The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive. If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. In addition to working with a great team and rewarding, meaningful work, we offer: Employee wellness programs and facilities Extensive internal professional development opportunities on a wide variety of subjects Distinctive career advancement opportunities throughout the State system Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans Medical and dental health plans Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus generous personal time off Mentoring program with opportunities for mentors and mentees Tuition assistance for college level courses including Masters degree programs Excellent work-life programs, such as flexible schedules, and A variety of employee resource groups We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service. The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air and ground ambulance services operating within the state. This work unit exists to: (1) protect the health, safety, and welfare of patients/residents of health care facilities in the state of Colorado, by evaluating and securing compliance of licensed and certified facilities and providers, utilizing applicable federal and state laws/regulations and professional standards of practice; and (2) to provide to the public information on health care facilities. Summary of Position: Responsible for leading the development and daily operations of a newly established complaint intake unit. Plays a foundational role in building a high-performing team responsible for receiving, documenting, and triaging complaints regarding regulated health facilities. Overseeing complaint intake activities as well as for developing, implementing, and maintaining standardized Policies, Procedures, tools, and performance measures. Ensures the new unit operates with efficiency, consistency, and professionalism, while aligning with applicable laws, regulations, and internal expectations. Provides oversight to intake coordinators, ensures a customer-focused approach to handling complaints, and collaborates with investigations, legal, licensing, and other teams to support a seamless complaint lifecycle. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: C7C5XXHEALTH PROFESSIONAL V MINIMUM QUALIFICATIONS: Experience Only: Eight (8) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned to this position equal to eight (8) years. This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. "See Resume" and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma/degree to your application. Cover Letter Required: Along with the application submit a cover letter, not to exceed two @typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter. Conditions of Employment: A pre-employment background check Ability and willingness to travel independently or with a group of other health professionals up to 25% of the time throughout Colorado. Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided). Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place. Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place Must be proficient in word processing and able to use current communication technology to connect to the office from the field. Must be vaccinated against COVID19. Must be able to perform annual fit testing for N-95 masks, as well as complete annual training on donning and doffing of personal protective equipment (PPE). Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint Must be able to lift and carry up to 45lbs. of equipment for extended periods of time. Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs. Must be able to hold a tablet computer in a standing position. Once employed in this position, must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service. Requires the use and operation of state fleet vehicles. Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint Must be able to lift and carry up to 45lbs. of equipment for extended periods of time. Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs. Must be able to hold a tablet computer in a standing position. Once employed in this position, must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service. Requires the use and operation of state fleet vehicles. Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission's vaccination guidance. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director