Pyramid Consulting
Care Management Support Coordinator II
Pyramid Consulting, Hillsboro, Oregon, United States, 97104
Immediate need for a talented
Care Management Support Coordinator II.
This is a
05+ months contract
opportunity with long-term potential and is located in
U.S(Remote; PST).
Please review the job description below and contact me ASAP if you are interested.
Job ID:
25-81442
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: Shift:
8:00 AM - 5:00 PM PST
(No Overtime) Make outbound calls daily to remind members about Care Gaps, i.e., preventative visits, and to complete the Health Risk Assessment if it is due. We reach out to Medicare members, mostly those who are over 65 or have Medicare due to health issues Assigned at least 30 members daily to outreach, SC will do 1 call attempt per day to the # listed for the member. If # is invalid, SC will also make a call attempt to PCP to attempt to get a valid #. If a member is reached, PCP will review Care Gaps with a member, go over the Health Risk Assessment if needed, offer to assist with scheduling an appointment, and confirm the member has no other questions/needs. SC will continue to call the member four more times, four different times of day, if the member is not reached on the first outreach. Performance indicators: 30 new members per day, 125 per week, and 600 per month Audit score of 90% or better Meet 10-day TAT Use proper note documentation 80-100 Calls per day Team culture: Supportive Team culture with daily chat, monthly online meetings, and consistent goals and feedback Great entry-level job with opportunities to move up for motivated individuals after 1 year as a full-time employee
Key Requirements and Technology Experience:
Key skills;
Healthplan or Health/Medical industry High-volume call center Knowledge of Medicare/Medicaid, Medical Terminology, MS Excel/Outlook, & Customer Service 2+ years of RECENT Member Services in a Healthplan or Health-related industry. Must be comfortable with high-volume calls in a fast-paced environment. Knowledge of Medicare/Medicaid, Medical Terminology, MS Excel/Outlook, & Customer Service is REQUIRED Strong Typing Skills
40 WPM , Strong
Computer
and
MS Office
Skills.
Multitasking /Interacting using multiple
systems/programs
simultaneously. Due to HIPAA,
a reliable home internet connection
(hard-wired) with a
dedicated workspace
is required. Proof of a High School Diploma/GED or higher is REQUIRED . Must have an on-hand copy of HSD/GED/Transcript. Attendance/Reliability is mandatory
- no time off allowed first 90 days. Disqualifiers: Management has requested no CA candidates
Our client is a leading
Healthcare Industry,
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Care Management Support Coordinator II.
This is a
05+ months contract
opportunity with long-term potential and is located in
U.S(Remote; PST).
Please review the job description below and contact me ASAP if you are interested.
Job ID:
25-81442
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: Shift:
8:00 AM - 5:00 PM PST
(No Overtime) Make outbound calls daily to remind members about Care Gaps, i.e., preventative visits, and to complete the Health Risk Assessment if it is due. We reach out to Medicare members, mostly those who are over 65 or have Medicare due to health issues Assigned at least 30 members daily to outreach, SC will do 1 call attempt per day to the # listed for the member. If # is invalid, SC will also make a call attempt to PCP to attempt to get a valid #. If a member is reached, PCP will review Care Gaps with a member, go over the Health Risk Assessment if needed, offer to assist with scheduling an appointment, and confirm the member has no other questions/needs. SC will continue to call the member four more times, four different times of day, if the member is not reached on the first outreach. Performance indicators: 30 new members per day, 125 per week, and 600 per month Audit score of 90% or better Meet 10-day TAT Use proper note documentation 80-100 Calls per day Team culture: Supportive Team culture with daily chat, monthly online meetings, and consistent goals and feedback Great entry-level job with opportunities to move up for motivated individuals after 1 year as a full-time employee
Key Requirements and Technology Experience:
Key skills;
Healthplan or Health/Medical industry High-volume call center Knowledge of Medicare/Medicaid, Medical Terminology, MS Excel/Outlook, & Customer Service 2+ years of RECENT Member Services in a Healthplan or Health-related industry. Must be comfortable with high-volume calls in a fast-paced environment. Knowledge of Medicare/Medicaid, Medical Terminology, MS Excel/Outlook, & Customer Service is REQUIRED Strong Typing Skills
40 WPM , Strong
Computer
and
MS Office
Skills.
Multitasking /Interacting using multiple
systems/programs
simultaneously. Due to HIPAA,
a reliable home internet connection
(hard-wired) with a
dedicated workspace
is required. Proof of a High School Diploma/GED or higher is REQUIRED . Must have an on-hand copy of HSD/GED/Transcript. Attendance/Reliability is mandatory
- no time off allowed first 90 days. Disqualifiers: Management has requested no CA candidates
Our client is a leading
Healthcare Industry,
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof