Retail Sales Associate

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.Job OverviewWe are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Store Manager.What You Will AchieveGreet customers, engage in friendly conversations, and ask about their shopping needs.Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.Offer customers product recommendations and provide information to help them make product-related decisions.Use the cash register to ring up customer transactions.Support on product shipment deliveries and organize stockroom.Maintain a clean, organized, and safe store environment for customers, employees, and store products.Drive sales of company key products such as Blind boxes, MEGA, and accessories.Must be able to work flexible hours including nights, weekends, holidays.What You Will Need1+ year of retail customer-facing experienceConfident and comfortable engaging customers to deliver great customer experienceAbility to speak or understand multiple languages is a plusMust be at least 18 years of agePhysical Requirements: Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters)What We OfferMarket-competitive packagesOpportunities to learn and leadCareer development*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.