NY Staffing
Project Manager, Patient Engagement and Recruitment
NY Staffing, Montpelier, Vermont, United States, 05602
Project Manager, Patient Engagement And Recruitment
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Our customers come from over 3000 of the world's leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient. Job Description
As Project Manager, Patient Engagement and Recruitment, you will lead the implementation of Citeline's Patient Engagement and Recruitment product suite, overseeing responsibility of project implementations from start to finish, ensuring successful delivery and optimal customer satisfaction throughout the project lifecycle. The Project Manager will collaborate closely with commercial, product, and support teams to ensure seamless project execution. This role requires a combination of interpersonal prowess, sharp focus on delivery, and clinical expertise to effectively manage and triage throughout project lifecycles. You will have an exciting opportunity to manage impactful projects in a fast-paced, client-facing environment, where you can use your strong interpersonal and communication skills to build relationships in a collaborative team setting. Responsibilities
Manage end-to-end customer implementation, leading and successfully delivering Citeline Patient Engagement and Recruitment solutions, which include public-facing websites and a clinical trial recruitment platform. Handle day-to-day project management activities, track and manage timelines across multiple concurrent projects, ensuring on-time delivery and alignment with customer expectations. Serve as the primary point of contact for assigned accounts, building customer loyalty through exceptional service during the implementation phase and beyond. Schedule and facilitate project meetings and routine governance meetings, while highlighting and addressing potential risks. Partner with Citeline's cross-functional teams, and Norstella's other business units, including Technical, Product, and Support and Data teams, to ensure that the product meets customer needs and project goals. Maintain familiarity with IRB, EC approval requirements, and GCP guidelines to ensure each project complies with industry standards. Support the Patient Engagement and Recruitment organization in meeting annual goals, including book-to-bill targets and overall project delivery performance. All other duties, as assigned. Qualifications And Experience
2+ years of experience in project management within a CRO/biopharmaceutical/pharmaceutical environment, or with an emphasis on clinical or healthcare-related projects. Priority will be given to those who have direct CRO experience. Data wrangling skills, including analysis, formatting, and cleanup to support strategic project management. Proven track record of managing multiple workstreams or concurrent projects, with a focus on meeting timelines, creating client-ready materials, and delivering results. Strong Excel and PowerPoint skills. Knowledge of and exposure to healthcare and patient data including clinical information systems, real-world data (RWD), and its uses in clinical research. Client-facing experience with strong communication and interpersonal skills, with the ability to manage client relationships and coordinate with cross-functional teams. Comprehensive understanding of clinical trial life cycle & processes, industry standard patient recruitment strategies, IRB/EC approval requirements, and GCP guidelines is a plus. Detail-oriented and entrepreneurial, with a strong ability to problem-solve and prioritize in a fast-paced, dynamic environment. Benefits
Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Education Reimbursement
Paid Time Off & Company Holidays Norstella's Guiding Principles For Success
01: Bold, Passionate, Mission-First 02: Integrity, Truth, Reality 03: Kindness, Empathy, Grace 04: Resilience, Mettle, Perseverance 05: Humility, Gratitude, Learning Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Our customers come from over 3000 of the world's leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient. Job Description
As Project Manager, Patient Engagement and Recruitment, you will lead the implementation of Citeline's Patient Engagement and Recruitment product suite, overseeing responsibility of project implementations from start to finish, ensuring successful delivery and optimal customer satisfaction throughout the project lifecycle. The Project Manager will collaborate closely with commercial, product, and support teams to ensure seamless project execution. This role requires a combination of interpersonal prowess, sharp focus on delivery, and clinical expertise to effectively manage and triage throughout project lifecycles. You will have an exciting opportunity to manage impactful projects in a fast-paced, client-facing environment, where you can use your strong interpersonal and communication skills to build relationships in a collaborative team setting. Responsibilities
Manage end-to-end customer implementation, leading and successfully delivering Citeline Patient Engagement and Recruitment solutions, which include public-facing websites and a clinical trial recruitment platform. Handle day-to-day project management activities, track and manage timelines across multiple concurrent projects, ensuring on-time delivery and alignment with customer expectations. Serve as the primary point of contact for assigned accounts, building customer loyalty through exceptional service during the implementation phase and beyond. Schedule and facilitate project meetings and routine governance meetings, while highlighting and addressing potential risks. Partner with Citeline's cross-functional teams, and Norstella's other business units, including Technical, Product, and Support and Data teams, to ensure that the product meets customer needs and project goals. Maintain familiarity with IRB, EC approval requirements, and GCP guidelines to ensure each project complies with industry standards. Support the Patient Engagement and Recruitment organization in meeting annual goals, including book-to-bill targets and overall project delivery performance. All other duties, as assigned. Qualifications And Experience
2+ years of experience in project management within a CRO/biopharmaceutical/pharmaceutical environment, or with an emphasis on clinical or healthcare-related projects. Priority will be given to those who have direct CRO experience. Data wrangling skills, including analysis, formatting, and cleanup to support strategic project management. Proven track record of managing multiple workstreams or concurrent projects, with a focus on meeting timelines, creating client-ready materials, and delivering results. Strong Excel and PowerPoint skills. Knowledge of and exposure to healthcare and patient data including clinical information systems, real-world data (RWD), and its uses in clinical research. Client-facing experience with strong communication and interpersonal skills, with the ability to manage client relationships and coordinate with cross-functional teams. Comprehensive understanding of clinical trial life cycle & processes, industry standard patient recruitment strategies, IRB/EC approval requirements, and GCP guidelines is a plus. Detail-oriented and entrepreneurial, with a strong ability to problem-solve and prioritize in a fast-paced, dynamic environment. Benefits
Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Education Reimbursement
Paid Time Off & Company Holidays Norstella's Guiding Principles For Success
01: Bold, Passionate, Mission-First 02: Integrity, Truth, Reality 03: Kindness, Empathy, Grace 04: Resilience, Mettle, Perseverance 05: Humility, Gratitude, Learning Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.