Four Seasons Hotels
Assistant Director of Residences
Four Seasons Hotels, San Francisco, California, United States, 94102
Assistant Director Of Residences
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment. We offer excellent benefits including: Position annual salary range is between $100k - $110k Medical, dental, & vision 401K Retirement plan with matching New Parental Leave Paid holidays, vacation, and sick pay Lunch Stipend Complimentary accommodations at Four Seasons Hotels & Resorts worldwide Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world's premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service. Main Scope Of Duties
The Assistant Director of Residences, in coordination with the Director of Residences, directs and supervises the dedicated team to ensure the smooth, efficient and to standard operation of the Residences. Acting as the Manager on Duty, provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, handling and overseeing the day to day operations of the resident only lounge, and supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations. Main duties and responsibilities: Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc. Assist with financial management requirements eg. Annual budget, track resident spend, a la carte service. In the absence of the Director of Residences, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness. Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events in common areas on the amenity floor or in-unit, assist with purchase orders, etc. Assist with new homeowner orientations to the residences. Ensure all required policies and procedures are understood and signed. Responsible for all supplies inventory, departmental equipment and stationery, co-ordination and maintenance of this as required, ensuring adequate departmental supplies are ordered under a strict cost control. Support Concierge team in a la carte requests and coordination. Assists the Director of Residences and Facilities Manager in maintaining the homeowner's assets through weekly, monthly walk-throughs to support the preventative maintenance program for common area spaces. Develop service improvement ideas, policies and procedures and implement them with approval of the Director of Residences. Lead training efforts between the Residential Division and the supporting property departments to ensure all service requests from private residence homeowners and tenants are understood, completed in a timely manner, to the highest standards of execution. Lead and coordinate services with third party vendors eg. Valet Parking, Flower/Decoration, Cleaners, etc. Additional Responsibilities
Leads residential recognition efforts
maintain homeowner profiles keeping up to date information readily available, be Elite contact. Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc. Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents. Lead Employee engagement efforts (chair of the Great Places To Work Committee in conjunction with Director of Residences). Responsible for oversite of the monthly employee activations. The ability to remain informed of current and local laws and regulations as they relate to the California Civil Code, Employment Code, and any other local laws, particularly in areas of residents, visitors and employee rights. The ability to take an active role in the implementation of the property's fire and Emergency plan. Work closely with all leadership team members (finance, security and maintenance) for the overall satisfaction and safety of the residents, their guests, vendors and employees. Oversite of the residential lounge and services. Skills And Competencies
Fluent in English, written and verbal Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required Strong mathematical, analytical and business acumen skills Strong leadership skills to provide direction to all employees Motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Recognition activities and programs Experience in food and beverage a plus To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at victoria.alonso@fourseasons.com.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment. We offer excellent benefits including: Position annual salary range is between $100k - $110k Medical, dental, & vision 401K Retirement plan with matching New Parental Leave Paid holidays, vacation, and sick pay Lunch Stipend Complimentary accommodations at Four Seasons Hotels & Resorts worldwide Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world's premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service. Main Scope Of Duties
The Assistant Director of Residences, in coordination with the Director of Residences, directs and supervises the dedicated team to ensure the smooth, efficient and to standard operation of the Residences. Acting as the Manager on Duty, provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, handling and overseeing the day to day operations of the resident only lounge, and supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations. Main duties and responsibilities: Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc. Assist with financial management requirements eg. Annual budget, track resident spend, a la carte service. In the absence of the Director of Residences, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness. Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events in common areas on the amenity floor or in-unit, assist with purchase orders, etc. Assist with new homeowner orientations to the residences. Ensure all required policies and procedures are understood and signed. Responsible for all supplies inventory, departmental equipment and stationery, co-ordination and maintenance of this as required, ensuring adequate departmental supplies are ordered under a strict cost control. Support Concierge team in a la carte requests and coordination. Assists the Director of Residences and Facilities Manager in maintaining the homeowner's assets through weekly, monthly walk-throughs to support the preventative maintenance program for common area spaces. Develop service improvement ideas, policies and procedures and implement them with approval of the Director of Residences. Lead training efforts between the Residential Division and the supporting property departments to ensure all service requests from private residence homeowners and tenants are understood, completed in a timely manner, to the highest standards of execution. Lead and coordinate services with third party vendors eg. Valet Parking, Flower/Decoration, Cleaners, etc. Additional Responsibilities
Leads residential recognition efforts
maintain homeowner profiles keeping up to date information readily available, be Elite contact. Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc. Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents. Lead Employee engagement efforts (chair of the Great Places To Work Committee in conjunction with Director of Residences). Responsible for oversite of the monthly employee activations. The ability to remain informed of current and local laws and regulations as they relate to the California Civil Code, Employment Code, and any other local laws, particularly in areas of residents, visitors and employee rights. The ability to take an active role in the implementation of the property's fire and Emergency plan. Work closely with all leadership team members (finance, security and maintenance) for the overall satisfaction and safety of the residents, their guests, vendors and employees. Oversite of the residential lounge and services. Skills And Competencies
Fluent in English, written and verbal Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required Strong mathematical, analytical and business acumen skills Strong leadership skills to provide direction to all employees Motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Recognition activities and programs Experience in food and beverage a plus To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at victoria.alonso@fourseasons.com.