Ace Hardware
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SUMMARY
The responsibilities of the Ace Hardware Cashier is to scan the customer's selections, ensure that the prices and quantities are accurate, accept payment, issue receipts, answer inquiries, provide helpful information to customers about products, promotions, item location and some stocking. Cashiers also respond to complaints with genuine concern, assist the Store Director in creating a positive store atmosphere for customers and a positive working environment for Associates while working in a safe manner
ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Maintains customer satisfaction by providing solutions to concerns Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner Ensures proper handling of all forms of tender and coupons Packages customer purchases in an organized fashion Keeps work station and surrounding area clean, organized and well stocked Performs fixed activities as assigned by supervisor Follows all store and department policies and procedures Follows safety policies and procedures Other duties as assigned by supervisor KEY ATTRIBUTES
Customer service skills Genuine Honesty/Integrity Money handling skills Ability to multi-task SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities EDUCATION and/or EXPERIENCE
There is no required education or experience LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and associates. MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication). CERTIFICATES, LICENSES, REGISTRATIONS
This position has no required certifications, license, or registrations RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time)
Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time)
Sit Climb Balance Overhead lifting Crawl Smell Lift and/or move up to 100 pounds Vision
Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT
Occasionally
Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level
Moderate PAY RANGE
(depends on industry experience)
Min. Wage up to $17/hour (IL & MN Locations Only)
BENEFITS
(eligibility based on full-time/part-time status)
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
SUMMARY
The responsibilities of the Ace Hardware Cashier is to scan the customer's selections, ensure that the prices and quantities are accurate, accept payment, issue receipts, answer inquiries, provide helpful information to customers about products, promotions, item location and some stocking. Cashiers also respond to complaints with genuine concern, assist the Store Director in creating a positive store atmosphere for customers and a positive working environment for Associates while working in a safe manner
ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Maintains customer satisfaction by providing solutions to concerns Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner Ensures proper handling of all forms of tender and coupons Packages customer purchases in an organized fashion Keeps work station and surrounding area clean, organized and well stocked Performs fixed activities as assigned by supervisor Follows all store and department policies and procedures Follows safety policies and procedures Other duties as assigned by supervisor KEY ATTRIBUTES
Customer service skills Genuine Honesty/Integrity Money handling skills Ability to multi-task SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities EDUCATION and/or EXPERIENCE
There is no required education or experience LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and associates. MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication). CERTIFICATES, LICENSES, REGISTRATIONS
This position has no required certifications, license, or registrations RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time)
Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time)
Sit Climb Balance Overhead lifting Crawl Smell Lift and/or move up to 100 pounds Vision
Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT
Occasionally
Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level
Moderate PAY RANGE
(depends on industry experience)
Min. Wage up to $17/hour (IL & MN Locations Only)
BENEFITS
(eligibility based on full-time/part-time status)
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location