Pieper Pennsylvania Veterinary PC
Client Service Representative - Front Desk/Business Office
Pieper Pennsylvania Veterinary PC, Norristown, Pennsylvania, United States, 19488
Support, Learn, and Make a Difference
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams? At Metropolitan Veterinary Associates (MVA), our
Customer Service Representatives (CSRs)
are a vital part of our mission-helping pet families feel welcomed, informed, and cared for from the very first phone call.
In this role, you'll play a key part in supporting our emergency and specialty departments by managing client communication, coordinating appointments, and assisting with essential administrative tasks. This role will be located at
both
our main hospital and business office.
Our Mission
We are dedicated to improving the lives of pets, their families, and our community by providing exceptional specialty and emergency veterinary care. As a CSR, you'll help us fulfill that mission by delivering a welcoming experience and smooth administrative support that keeps the hospital running at its best.
Who We Are We are a
leading specialty and emergency hospital , housed in a
state-of-the-art 25,000-square-foot facility
equipped to handle a wide range of complex cases. With
13 specialty departments , our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients. Our culture is built on
continuous learning, mentorship, and genuine support , which means you'll have ample opportunities to expand your skills alongside leaders in the industry. What You'll Do
As a
Customer Service Representative , you'll work closely with our specialty teams and business office to ensure a smooth experience for clients and efficient communication for hospital staff. In this position, you will:
Greet clients by phone or in person with warmth and professionalism Schedule appointments and provide accurate follow-up communication Coordinate
medication refills
and liaise with clinical teams for timely updates Assist with
billing, payments, and insurance questions Update patient records, manage data entry, and ensure accurate client information Answer a
high volume of calls
with a calm, helpful, and solutions-focused approach Support both front desk and back-office administrative workflows Provide compassionate support to pet owners during sensitive conversations Anticipated Schedule
This is a
full-time position
with the following set schedule:
Monday-Thursday:
8:00 AM - 6:00 PM Compensation
Starting at
$18.00/hour What's in It for You?
At MVA, we take care of our team in the same way we care for our patients-wholeheartedly. We offer:
Supportive culture
with social events & team-building activities Competitive paid time off & holiday pay Paid volunteer time off Education Assistance Program
& tuition reimbursement? Career growth & training opportunities
to help you advance your skills and knowledge supported by our dedicated Education and Development team. Continuing education paid time off and allowance Comprehensive medical, dental, and vision insurance Mental health-focused services
to ensure you thrive both personally and professionally Pet adoption reimbursement? 401(k) plan with a strong employer match Significant employee pet care discount Annual uniform allowance
so you're always prepared for the next case A workplace where you'll feel
valued, heard, and excited
to come to work each day We know changing jobs can be a big step. We
treat every interview as confidential , and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!
Requirements
We're seeking a
Client Service Representative
who are organized, friendly, and motivated by meaningful work. You likely have: Previous experience in
customer service , preferably in a veterinary or healthcare setting Excellent verbal and written
communication skills Confidence handling a
multi-line phone system
and scheduling software Comfort interacting with pet owners and veterinary professionals Strong multitasking and
attention to detail Familiarity with Cornerstone, or similar systems (a plus!) A calm, compassionate demeanor, especially during emotional client moments A positive attitude and team-oriented mindset
If you're driven by the opportunity to
support life-saving care , grow your career, and work alongside a passionate, dedicated team,
apply today
and join Metropolitan Veterinary Associates in making a difference for pets and their families!
#ACP2
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams? At Metropolitan Veterinary Associates (MVA), our
Customer Service Representatives (CSRs)
are a vital part of our mission-helping pet families feel welcomed, informed, and cared for from the very first phone call.
In this role, you'll play a key part in supporting our emergency and specialty departments by managing client communication, coordinating appointments, and assisting with essential administrative tasks. This role will be located at
both
our main hospital and business office.
Our Mission
We are dedicated to improving the lives of pets, their families, and our community by providing exceptional specialty and emergency veterinary care. As a CSR, you'll help us fulfill that mission by delivering a welcoming experience and smooth administrative support that keeps the hospital running at its best.
Who We Are We are a
leading specialty and emergency hospital , housed in a
state-of-the-art 25,000-square-foot facility
equipped to handle a wide range of complex cases. With
13 specialty departments , our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients. Our culture is built on
continuous learning, mentorship, and genuine support , which means you'll have ample opportunities to expand your skills alongside leaders in the industry. What You'll Do
As a
Customer Service Representative , you'll work closely with our specialty teams and business office to ensure a smooth experience for clients and efficient communication for hospital staff. In this position, you will:
Greet clients by phone or in person with warmth and professionalism Schedule appointments and provide accurate follow-up communication Coordinate
medication refills
and liaise with clinical teams for timely updates Assist with
billing, payments, and insurance questions Update patient records, manage data entry, and ensure accurate client information Answer a
high volume of calls
with a calm, helpful, and solutions-focused approach Support both front desk and back-office administrative workflows Provide compassionate support to pet owners during sensitive conversations Anticipated Schedule
This is a
full-time position
with the following set schedule:
Monday-Thursday:
8:00 AM - 6:00 PM Compensation
Starting at
$18.00/hour What's in It for You?
At MVA, we take care of our team in the same way we care for our patients-wholeheartedly. We offer:
Supportive culture
with social events & team-building activities Competitive paid time off & holiday pay Paid volunteer time off Education Assistance Program
& tuition reimbursement? Career growth & training opportunities
to help you advance your skills and knowledge supported by our dedicated Education and Development team. Continuing education paid time off and allowance Comprehensive medical, dental, and vision insurance Mental health-focused services
to ensure you thrive both personally and professionally Pet adoption reimbursement? 401(k) plan with a strong employer match Significant employee pet care discount Annual uniform allowance
so you're always prepared for the next case A workplace where you'll feel
valued, heard, and excited
to come to work each day We know changing jobs can be a big step. We
treat every interview as confidential , and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!
Requirements
We're seeking a
Client Service Representative
who are organized, friendly, and motivated by meaningful work. You likely have: Previous experience in
customer service , preferably in a veterinary or healthcare setting Excellent verbal and written
communication skills Confidence handling a
multi-line phone system
and scheduling software Comfort interacting with pet owners and veterinary professionals Strong multitasking and
attention to detail Familiarity with Cornerstone, or similar systems (a plus!) A calm, compassionate demeanor, especially during emotional client moments A positive attitude and team-oriented mindset
If you're driven by the opportunity to
support life-saving care , grow your career, and work alongside a passionate, dedicated team,
apply today
and join Metropolitan Veterinary Associates in making a difference for pets and their families!
#ACP2