Hilton Grand Vacations
Quality Assurance Coordinator
Hilton Grand Vacations, Las Vegas, Nevada, United States, 89199
Quality Assurance Coordinator
The Quality Assurance Coordinator is responsible for supporting HGV Deed, VIP, and HGVC Trust Sales produced from international sales galleries. International Sales follow a specific process and require countersignature documentation. The QAC will maintain open communication and work closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain high quality of professionalism, efficiency, productivity and top-level customer service. What are we looking for? Ability to work independently with minimal supervision; includes the ability to recognize need of involvement of other teams/peers and capability to effectively facilitate that collaboration Excellent customer service skills paired with strong communication skills Proficient in time management; ability to organize and manage multiple priorities Solution oriented; the ability to target and solve issues effectively Performs well with frequent interruptions and/or distractions Keen understanding of the sales process Computer proficiency in Microsoft Word, Excel and Outlook It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Notary License Bilingual is a plus Vacation Ownership experience Experience with VOICE, CHORUS, Oracle, Hyperion, and /or COGNOS We are an equal opportunity employer and value diversity to our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us at Hilton Grand Vacations and be part of a team that strives for excellence every day!
The Quality Assurance Coordinator is responsible for supporting HGV Deed, VIP, and HGVC Trust Sales produced from international sales galleries. International Sales follow a specific process and require countersignature documentation. The QAC will maintain open communication and work closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain high quality of professionalism, efficiency, productivity and top-level customer service. What are we looking for? Ability to work independently with minimal supervision; includes the ability to recognize need of involvement of other teams/peers and capability to effectively facilitate that collaboration Excellent customer service skills paired with strong communication skills Proficient in time management; ability to organize and manage multiple priorities Solution oriented; the ability to target and solve issues effectively Performs well with frequent interruptions and/or distractions Keen understanding of the sales process Computer proficiency in Microsoft Word, Excel and Outlook It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Notary License Bilingual is a plus Vacation Ownership experience Experience with VOICE, CHORUS, Oracle, Hyperion, and /or COGNOS We are an equal opportunity employer and value diversity to our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us at Hilton Grand Vacations and be part of a team that strives for excellence every day!