Vast Data
VAST Data is looking for a Customer Success Manager to join our growing team!
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Summary As a member of the Customer Success team, you will be part of VAST’s “Flight Crew” for our customers, working with a small team of Support Engineers to handle all post-sales activity. You will be regarded by customers as the ‘one-hand-to-shake’ for all things post-sale. You will be a member of the virtual account team (Sales, SE) functioning as the ‘quarterback’ for the account. You will be conversant and knowledgeable in the VAST Data product, managing daily operations for the account, and handling escalations. You will ensure customer installations and upgrades are well planned, smooth, and capture lessons learned and action items with due dates and owners. You will collaborate with engineering to submit and advocate for bugs and feature requests, and work with the account SE to ensure adoption of new features and functionalities. The Role Build trusted customer relationships based on your customer-first mindset, technical excellence, and command of VAST product. Respond to technical support issues promptly, collaborating with the back-end team to resolve customer problems efficiently. Manage customer installations, upgrades, break-fixes, and expansions, partnering with Sales, Professional Services, and external partners as needed. Lead and coordinate regular customer review meetings (weekly, monthly, quarterly). Understand and advocate for customer use cases, requirements, and needs. Submit and manage Feature Requests and Bugs to product teams. Identify opportunities for continuous improvement to ensure full adoption and usage of VAST products. Keep account teams informed of activities and statuses. Lead your pod of Customer Success team members, leveraging different skillsets and focusing on customer priorities. Balance workload to meet KPIs and SLAs while ensuring customer satisfaction. Requirements
Customer obsessed. Self-starter with initiative to take care of customers without waiting for directions. Ability to manage your own time; experience working remotely in a global team. Highly organized, tracking everything via tickets and dashboards. Ability to adapt quickly in a fast-paced, changing environment. Excellent written and verbal communication skills, including technical presentation skills. Ability to manage and de-escalate difficult customer situations. Experience in enterprise IT infrastructure, networking, and storage preferred, with a broad understanding of enterprise software. Knowledge of Linux system administration and OS. Experience with networking configurations and troubleshooting on Linux. In-depth knowledge and hands-on experience with storage, S3, and high-performance computing is advantageous. MS or B.Sc. in CS, CE, EE, or related fields. Willingness to travel approximately 20% of the time. Flexible and adaptable to evolving responsibilities. Team player with a collaborative attitude.
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Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Summary As a member of the Customer Success team, you will be part of VAST’s “Flight Crew” for our customers, working with a small team of Support Engineers to handle all post-sales activity. You will be regarded by customers as the ‘one-hand-to-shake’ for all things post-sale. You will be a member of the virtual account team (Sales, SE) functioning as the ‘quarterback’ for the account. You will be conversant and knowledgeable in the VAST Data product, managing daily operations for the account, and handling escalations. You will ensure customer installations and upgrades are well planned, smooth, and capture lessons learned and action items with due dates and owners. You will collaborate with engineering to submit and advocate for bugs and feature requests, and work with the account SE to ensure adoption of new features and functionalities. The Role Build trusted customer relationships based on your customer-first mindset, technical excellence, and command of VAST product. Respond to technical support issues promptly, collaborating with the back-end team to resolve customer problems efficiently. Manage customer installations, upgrades, break-fixes, and expansions, partnering with Sales, Professional Services, and external partners as needed. Lead and coordinate regular customer review meetings (weekly, monthly, quarterly). Understand and advocate for customer use cases, requirements, and needs. Submit and manage Feature Requests and Bugs to product teams. Identify opportunities for continuous improvement to ensure full adoption and usage of VAST products. Keep account teams informed of activities and statuses. Lead your pod of Customer Success team members, leveraging different skillsets and focusing on customer priorities. Balance workload to meet KPIs and SLAs while ensuring customer satisfaction. Requirements
Customer obsessed. Self-starter with initiative to take care of customers without waiting for directions. Ability to manage your own time; experience working remotely in a global team. Highly organized, tracking everything via tickets and dashboards. Ability to adapt quickly in a fast-paced, changing environment. Excellent written and verbal communication skills, including technical presentation skills. Ability to manage and de-escalate difficult customer situations. Experience in enterprise IT infrastructure, networking, and storage preferred, with a broad understanding of enterprise software. Knowledge of Linux system administration and OS. Experience with networking configurations and troubleshooting on Linux. In-depth knowledge and hands-on experience with storage, S3, and high-performance computing is advantageous. MS or B.Sc. in CS, CE, EE, or related fields. Willingness to travel approximately 20% of the time. Flexible and adaptable to evolving responsibilities. Team player with a collaborative attitude.
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