Henry Schein
***This position is Remote***
Job Summary
This position is responsible for planning, coordinating, executing, and overseeing the activities related to the implementation of hardware IT products and services to customers including small to mid-size, multi-site locations.
What you will do
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, while setting appropriate customer expectations.
Manage multiple, simultaneous implementation projects and ensure timely and effective customer service expectations are met or exceeded.
Track all correspondence and completed tasks to provide accurate record of account and project history.
Recognize and resolve escalated customer issues.
Professionally establish strong working relationships with other people and teams.
Recognize and provide input into process improvement.
All other duties as assigned.
Qualifications
Must have:
Four or more years of related experience.
High School education, vocational training and/or on-the-job training.
Excellent customer service skills
Excellent organization skills
Excellent ability to professionally understand and diffuse stressful situations
Experience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management software
Excellent verbal and written communication skills including inbound and outbound phone calls
Excellent documentation skills
Professional appearance and presentation skills required
Intermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:
Hardware for desktops, laptops, tablets, servers
Current Windows operating systems
Switches, routers, firewalls, access points, security software
Peripherals, printers, scanners, displays, interface devices
Data backup systems, software, and media
Business productivity software, email, web browsers, security software
Miscellaneous devices, cabling, memory, storage, add-on components
Domain, user accounts, software accounts
Network connectivity, wireless access, data cabling
Healthcare related digital technologies, devices, and software preferred
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Nice to have:
Bachelor's degree preferred.
Project management experience and, or certifications (CAPM, PMP, Project+, etc.) preferred
Healthcare related digital technologies, devices, and software experience preferred
The posted range for this position is $18.00 - $25.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
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Job Summary
This position is responsible for planning, coordinating, executing, and overseeing the activities related to the implementation of hardware IT products and services to customers including small to mid-size, multi-site locations.
What you will do
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, while setting appropriate customer expectations.
Manage multiple, simultaneous implementation projects and ensure timely and effective customer service expectations are met or exceeded.
Track all correspondence and completed tasks to provide accurate record of account and project history.
Recognize and resolve escalated customer issues.
Professionally establish strong working relationships with other people and teams.
Recognize and provide input into process improvement.
All other duties as assigned.
Qualifications
Must have:
Four or more years of related experience.
High School education, vocational training and/or on-the-job training.
Excellent customer service skills
Excellent organization skills
Excellent ability to professionally understand and diffuse stressful situations
Experience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management software
Excellent verbal and written communication skills including inbound and outbound phone calls
Excellent documentation skills
Professional appearance and presentation skills required
Intermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:
Hardware for desktops, laptops, tablets, servers
Current Windows operating systems
Switches, routers, firewalls, access points, security software
Peripherals, printers, scanners, displays, interface devices
Data backup systems, software, and media
Business productivity software, email, web browsers, security software
Miscellaneous devices, cabling, memory, storage, add-on components
Domain, user accounts, software accounts
Network connectivity, wireless access, data cabling
Healthcare related digital technologies, devices, and software preferred
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Nice to have:
Bachelor's degree preferred.
Project management experience and, or certifications (CAPM, PMP, Project+, etc.) preferred
Healthcare related digital technologies, devices, and software experience preferred
The posted range for this position is $18.00 - $25.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
#J-18808-Ljbffr