Canonical
Join to apply for the
Support Engineering Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues across more than 75 countries. Our regional Support Managers lead world-class Support teams—solving technical problems for customers using Ubuntu Server, Desktop, and cloud solutions. Key attributes include customer focus and technical excellence. We are hiring managers for our Cloud Support Group and Devices Support Group. The role involves: Managing a support team, including skills development and performance management Operational control, shift scheduling, and KPI accountability Ensuring timely response to customer cases within SLAs Acting as the escalation contact for customers Maintaining customer satisfaction Contributing to the support knowledge base Improving team processes and support delivery Hiring, developing, and training support staff Driving growth and transformation initiatives with leadership Ideal candidates will have: Extensive CLI experience with Linux (Support, Development, Implementation) Leadership and team management experience Ability to perform under pressure with a high customer focus Fluency in English and preferably another language Excellent verbal and written communication skills Knowledge of Linux Desktop, OpenStack, Cloud, or Virtualization technologies Contributions to Open Source projects Software development experience Experience working in support organizations Hands-on experience with Canonical's products We offer: Distributed work environment with biannual in-person team sprints USD 2,000 annual learning and development budget Annual compensation reviews Recognition rewards, holiday leave, parental leave Employee Assistance Program Opportunities to travel and meet colleagues Travel upgrades for company events About Canonical: Canonical pioneers in open source, publishing Ubuntu—the platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and support remote work since 2004. Working here challenges you to think differently and grow professionally. Canonical is an equal opportunity employer, committed to diversity and inclusion.
#J-18808-Ljbffr
Support Engineering Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues across more than 75 countries. Our regional Support Managers lead world-class Support teams—solving technical problems for customers using Ubuntu Server, Desktop, and cloud solutions. Key attributes include customer focus and technical excellence. We are hiring managers for our Cloud Support Group and Devices Support Group. The role involves: Managing a support team, including skills development and performance management Operational control, shift scheduling, and KPI accountability Ensuring timely response to customer cases within SLAs Acting as the escalation contact for customers Maintaining customer satisfaction Contributing to the support knowledge base Improving team processes and support delivery Hiring, developing, and training support staff Driving growth and transformation initiatives with leadership Ideal candidates will have: Extensive CLI experience with Linux (Support, Development, Implementation) Leadership and team management experience Ability to perform under pressure with a high customer focus Fluency in English and preferably another language Excellent verbal and written communication skills Knowledge of Linux Desktop, OpenStack, Cloud, or Virtualization technologies Contributions to Open Source projects Software development experience Experience working in support organizations Hands-on experience with Canonical's products We offer: Distributed work environment with biannual in-person team sprints USD 2,000 annual learning and development budget Annual compensation reviews Recognition rewards, holiday leave, parental leave Employee Assistance Program Opportunities to travel and meet colleagues Travel upgrades for company events About Canonical: Canonical pioneers in open source, publishing Ubuntu—the platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and support remote work since 2004. Working here challenges you to think differently and grow professionally. Canonical is an equal opportunity employer, committed to diversity and inclusion.
#J-18808-Ljbffr