Golden Entertainment
Summary:
Responsible for the overall operational and strategic direction, administration, and coordination of all activities within The Strat Security Department.
Essential Functions and Responsibilities
Responsible for the hiring, training, developing, promoting, measuring performance, and disciplining of leadership staff in the Strat Security Department
Produces and monitors short and long-term department strategies accompanied with annual operating or capital budgets required to accomplish goals and objectives
Develops and implements staffing plans, training policies and procedures designed to enhance departmental operations and guest service standards
Makes recommendations regarding departmental internal controls, risk assessment and management, and methods of monitoring compliance
Maintains working knowledge of laws and regulations (and changes in such) impacting the companys line of business and communicates this information to the appropriate parties, as required
Maintains confidentiality of sensitive and confidential information
Leads the security organization for the company, working with company leadership, to meet department objectives
Monitors all activities within the company, to ensure that all applicable laws, rules, regulations, and controls of the company, including but not limited to, OSHA and Nevada Gaming Control Board are enforced throughout the property
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the companys guest service culture standards
Perform other duties as assigned
Qualifications
A minimum experience of 7 years progressively responsibility in Hospitality Security or an equivalent combination of education and experience
Social skills as demonstrated by the ability to deal with guests, patrons, and team members, some of whom will require high levels of patience, tact, and diplomacy to deescalate concerns, collect accurate information, and resolve problems
Knowledge of the principles and practices of applicable state statutes, codes and regulations including operation and security requirements
Excellent communication and leadership skills
Must possess thorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes
Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment, and implement control over the performance of subordinates.
Working current knowledge of the various security systems and equipment found on a casino floor
Ability to maintain composure and management ability during crisis
Efficient using computers, including but not limited to Word and Excel
Must be at least 18/21 years old
High school diploma or equivalent
College degree in Criminal Justice or related field preferred
Proven experience providing high level of guest service
Ability to communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness
Nevada Gaming
Valid Nevada Class C Driver License
Physical Requirements
Uses a two-way radio or other communication devices in the course of work
Ability to successfully perform in a timely manner all the physical movements associated with situations that may present to Security personnel, including movements necessary to successfully complete company-assigned training courses applicable to the essential duties of the position
Occasionally push/pull up to 75 lbs.
Occasionally lift and/or carry up to 75 lbs. at floor, knee, waist, and chest levels
Occasionally lift up to 75 lbs. above head
Occasionally squat, kneel, and sit
Occasionally run throughout assigned working zone as situations dictate
Frequently walk, climb stairs, reach, bend, and twist
Constant use of hearing and vision, walk, stand, distinguish between shades of color
Work Environment Potential Conditions
Indoor and outdoor
Hot and cold temperatures
Extreme heights
Smoky
Bright, flashing lights
Noisy
Emergency situations
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation
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