New York Police Department
The New York City Department of Transportation (NYC DOT) ensures the safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic across the city's streets, highways, bridges, and waterways. The agency maintains and rehabilitates infrastructure such as bridges, tunnels, streets, sidewalks, and highways.
NYC DOT IT & Telecom Division
The division is an award-winning team leading business transformation through technology innovation. It acts as a strategic partner to all business units, promoting technology initiatives by delivering quality, secure solutions that enhance the agency's capabilities. We value diversity and inclusion, encouraging team members to bring their authentic selves to work daily. We offer competitive salaries, excellent benefits, and perks, including: Pension and Retirement Plans:
Guaranteed salary and health benefits post-retirement, plus 401K and 457 plans. Health Coverage:
Comprehensive health plans for employees and families. Dental and Vision:
Union-based coverage options for employees and dependents. Paid Time Off:
Vacation and sick leave accruing over time. Professional Development:
Training, leadership development, and career coaching. Additional Perks:
Discounts on theme parks, hotels, shows, and more.
Position Overview
We are seeking an IT Business Analyst to join our Business Relationship Management team. This newly formed team aims to foster positive relationships between IT & Telecom and DOT's business partners. You will work directly with business teams to understand their processes, identify pain points, research solutions, and recommend technological improvements. Candidate Qualities Customer service-oriented with a focus on meeting client needs. Quick and continuous learner of new technologies. Patient and capable of explaining technical information to diverse audiences. Embraces technological opportunities and challenges. Effective at managing changing priorities and deadlines.
Major Responsibilities
Serve as a liaison between business units and IT & Telecom, developing strong relationships. Analyze current systems, processes, and procedures. Gather, analyze, and document business requirements. Create UML diagrams to aid understanding among teams. Write and maintain software requirements specifications and manage product backlogs. Communicate requirements effectively to technical teams. Support technology adoption through training and feedback. Conduct functional and requirements testing, collaborating with QA teams. Report and prioritize defects during testing cycles. Perform data analysis using SQL and Excel. Troubleshoot software issues and manage incidents.
Minimum Qualifications
Options include a bachelors degree with four years of relevant experience, an associate degree with six years of experience, or a bachelors degree with eight years of experience in related fields. Equivalent education and experience are also acceptable. Preferred Skills
Over 3 years in business analysis or project coordination. Over 2 years in gathering and documenting requirements. At least 1 year querying relational databases with SQL. Proficiency in Microsoft Office suite and Visio. Experience with Microsoft Teams, SharePoint, Power Apps, ServiceNow, Salesforce, and Access. Familiarity with JIRA and Azure DevOps. Knowledge of UiPath and Robotic Process Automation.
Additional information on loan forgiveness, residency requirements, and diversity policies is included to support applicants. #J-18808-Ljbffr
The division is an award-winning team leading business transformation through technology innovation. It acts as a strategic partner to all business units, promoting technology initiatives by delivering quality, secure solutions that enhance the agency's capabilities. We value diversity and inclusion, encouraging team members to bring their authentic selves to work daily. We offer competitive salaries, excellent benefits, and perks, including: Pension and Retirement Plans:
Guaranteed salary and health benefits post-retirement, plus 401K and 457 plans. Health Coverage:
Comprehensive health plans for employees and families. Dental and Vision:
Union-based coverage options for employees and dependents. Paid Time Off:
Vacation and sick leave accruing over time. Professional Development:
Training, leadership development, and career coaching. Additional Perks:
Discounts on theme parks, hotels, shows, and more.
Position Overview
We are seeking an IT Business Analyst to join our Business Relationship Management team. This newly formed team aims to foster positive relationships between IT & Telecom and DOT's business partners. You will work directly with business teams to understand their processes, identify pain points, research solutions, and recommend technological improvements. Candidate Qualities Customer service-oriented with a focus on meeting client needs. Quick and continuous learner of new technologies. Patient and capable of explaining technical information to diverse audiences. Embraces technological opportunities and challenges. Effective at managing changing priorities and deadlines.
Major Responsibilities
Serve as a liaison between business units and IT & Telecom, developing strong relationships. Analyze current systems, processes, and procedures. Gather, analyze, and document business requirements. Create UML diagrams to aid understanding among teams. Write and maintain software requirements specifications and manage product backlogs. Communicate requirements effectively to technical teams. Support technology adoption through training and feedback. Conduct functional and requirements testing, collaborating with QA teams. Report and prioritize defects during testing cycles. Perform data analysis using SQL and Excel. Troubleshoot software issues and manage incidents.
Minimum Qualifications
Options include a bachelors degree with four years of relevant experience, an associate degree with six years of experience, or a bachelors degree with eight years of experience in related fields. Equivalent education and experience are also acceptable. Preferred Skills
Over 3 years in business analysis or project coordination. Over 2 years in gathering and documenting requirements. At least 1 year querying relational databases with SQL. Proficiency in Microsoft Office suite and Visio. Experience with Microsoft Teams, SharePoint, Power Apps, ServiceNow, Salesforce, and Access. Familiarity with JIRA and Azure DevOps. Knowledge of UiPath and Robotic Process Automation.
Additional information on loan forgiveness, residency requirements, and diversity policies is included to support applicants. #J-18808-Ljbffr