DMI (Digital Management, Inc.)
Computer Systems Analyst - Junior
DMI (Digital Management, Inc.), Washington, District of Columbia, us, 20022
Computer Systems Analyst - Junior
Job ID:
2025-27896 Category:
Analytics / Data Analysis Location:
US-DC-Washington About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. We specialize in managed IT services, including mobility, cloud, cybersecurity, network operations, and application development, supporting public sector agencies and commercial clients worldwide. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at
www.dminc.com . About the Opportunity
DMI, LLC is seeking a
Junior Computer Systems Analyst
to join our team. Duties and Responsibilities:
Manage ticket ownership for network service requests and escalated incidents/issues, track tickets to completion, report outcomes, and communicate status and resolution to stakeholders. Serve as the first point of contact for network service requests, categorizing and assigning tickets within ServiceNow. Ensure accurate documentation of user issues and coordinate with engineering teams for swift resolution. Qualifications
Education and Experience: High School Diploma 0-1 Years of experience Skills and Certifications: Apply fundamental concepts, processes, practices, and procedures on technical assignments under supervision. Analyze data processing problems in science, engineering, business, and other fields to improve computer systems. Analyze user requirements and procedures to automate or enhance systems, reviewing system capabilities, workflow, and limitations. May analyze or recommend commercially available software. Additional Requirements:
Must be able to pass a Public Trust Clearance. Citizenship:
Must be a
U.S. Citizen . Physical Requirements:
No physical requirements needed. Location:
Hybrid, DC/VA Area
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Job ID:
2025-27896 Category:
Analytics / Data Analysis Location:
US-DC-Washington About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. We specialize in managed IT services, including mobility, cloud, cybersecurity, network operations, and application development, supporting public sector agencies and commercial clients worldwide. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at
www.dminc.com . About the Opportunity
DMI, LLC is seeking a
Junior Computer Systems Analyst
to join our team. Duties and Responsibilities:
Manage ticket ownership for network service requests and escalated incidents/issues, track tickets to completion, report outcomes, and communicate status and resolution to stakeholders. Serve as the first point of contact for network service requests, categorizing and assigning tickets within ServiceNow. Ensure accurate documentation of user issues and coordinate with engineering teams for swift resolution. Qualifications
Education and Experience: High School Diploma 0-1 Years of experience Skills and Certifications: Apply fundamental concepts, processes, practices, and procedures on technical assignments under supervision. Analyze data processing problems in science, engineering, business, and other fields to improve computer systems. Analyze user requirements and procedures to automate or enhance systems, reviewing system capabilities, workflow, and limitations. May analyze or recommend commercially available software. Additional Requirements:
Must be able to pass a Public Trust Clearance. Citizenship:
Must be a
U.S. Citizen . Physical Requirements:
No physical requirements needed. Location:
Hybrid, DC/VA Area
#J-18808-Ljbffr