BLM GROUP
Join to apply for the
Field Service Technician
role at
BLM GROUP
BE PART OF A MANUFACTURER LIKE NO OTHER - BLM GROUP USA
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders, and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs and the visionaries whose new technologies could transform the way people live and work.
They come to BLM GROUP USA for our expertise, deep network, and nearly sixty years of industry experience. We partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. We offer opportunities to grow and make an impact by supporting the innovative clients and communities we serve. We pride ourselves on having a diverse client roster and an inclusive organization.
We offer a competitive benefits package including medical, dental, vision, 401k with company match, life/disability, and more.
Job Title: Field Service Technician Department: Service FLSA Status: Non-Exempt Summary Under direct supervision of the Service Manager, performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. Facilitates timely resolutions to customer issues and maintains positive client relationships.
Essential Functions
Supports sales staff in servicing BLM equipment
Installs new equipment at customer sites
Performs preventive maintenance, troubleshooting, emergency repairs, and servicing of equipment
Documents all service activities accurately and notes future service needs
Maintains excellent customer service and satisfaction
Demonstrates BLM GROUP software capabilities to customers
Prepares timesheets, service reports, and installation forms promptly and accurately
Tracks expenses and completes reports timely
Maintains a safe work environment following OSHA/MIOSHA guidelines
Communicates with other departments as needed
Works overtime as required
Travels up to 90% as assigned
Performs other duties as assigned
Qualifications
High School Diploma required; Associate Degree or military experience preferred
Minimum 5 years of experience in a similar technical role
At least 1 year of customer service experience
Experience with Trumpf, Amada, Mazak laser machinery preferred
Licensing/Certifications Valid Driver’s License with no more than two points in the past three years
Knowledge, Skills, and Abilities
Proficient in Microsoft Office and internet use
Ability to use I/O structures for troubleshooting
Ability to use electronic testing/measurement equipment
Strong analytical skills for technical issues
Ability to read and understand technical manuals
Effective documentation skills
Excellent communication and customer service skills
Highly organized and able to work independently
Resourceful and good time management
Team player with good interpersonal skills
Fluent in Italian preferred but not required
Physical and Mental Demands Must be able to lift 50-70 pounds, work in noisy environments, and handle physical and mental challenges typical of field service roles.
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Field Service Technician
role at
BLM GROUP
BE PART OF A MANUFACTURER LIKE NO OTHER - BLM GROUP USA
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders, and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs and the visionaries whose new technologies could transform the way people live and work.
They come to BLM GROUP USA for our expertise, deep network, and nearly sixty years of industry experience. We partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. We offer opportunities to grow and make an impact by supporting the innovative clients and communities we serve. We pride ourselves on having a diverse client roster and an inclusive organization.
We offer a competitive benefits package including medical, dental, vision, 401k with company match, life/disability, and more.
Job Title: Field Service Technician Department: Service FLSA Status: Non-Exempt Summary Under direct supervision of the Service Manager, performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. Facilitates timely resolutions to customer issues and maintains positive client relationships.
Essential Functions
Supports sales staff in servicing BLM equipment
Installs new equipment at customer sites
Performs preventive maintenance, troubleshooting, emergency repairs, and servicing of equipment
Documents all service activities accurately and notes future service needs
Maintains excellent customer service and satisfaction
Demonstrates BLM GROUP software capabilities to customers
Prepares timesheets, service reports, and installation forms promptly and accurately
Tracks expenses and completes reports timely
Maintains a safe work environment following OSHA/MIOSHA guidelines
Communicates with other departments as needed
Works overtime as required
Travels up to 90% as assigned
Performs other duties as assigned
Qualifications
High School Diploma required; Associate Degree or military experience preferred
Minimum 5 years of experience in a similar technical role
At least 1 year of customer service experience
Experience with Trumpf, Amada, Mazak laser machinery preferred
Licensing/Certifications Valid Driver’s License with no more than two points in the past three years
Knowledge, Skills, and Abilities
Proficient in Microsoft Office and internet use
Ability to use I/O structures for troubleshooting
Ability to use electronic testing/measurement equipment
Strong analytical skills for technical issues
Ability to read and understand technical manuals
Effective documentation skills
Excellent communication and customer service skills
Highly organized and able to work independently
Resourceful and good time management
Team player with good interpersonal skills
Fluent in Italian preferred but not required
Physical and Mental Demands Must be able to lift 50-70 pounds, work in noisy environments, and handle physical and mental challenges typical of field service roles.
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