Affordable Appliance Repair
Customer Service Representative Scheduler
Affordable Appliance Repair, Chandler, Arizona, United States, 85249
Benefits:
Company parties
Flexible schedule
Training & development
Benefits/Perks
Flexible Schedule
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls
Identify the reason for the customer’s call, collect relevant information, and schedule customers
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.
Company parties
Flexible schedule
Training & development
Benefits/Perks
Flexible Schedule
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls
Identify the reason for the customer’s call, collect relevant information, and schedule customers
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.