We are looking for a Junior Technical Support Engineer to join our team, focusing on Advanced Planning & Scheduling (APS) systems. In this role, the candidate will provide technical assistance to our clients, ensuring the effective implementation and maintenance of APS solutions. Key Responsibilities: Provide technical support for APS systems, assisting clients with troubleshooting, system configuration, and usage queries. Work closely with clients to understand their needs and provide solutions that enhance their planning and scheduling processes. Collaborate with development teams to escalate and resolve complex issues efficiently. Develop and maintain technical documentation. Monitor system performance and troubleshoot issues to ensure minimal downtime and high availability. Profile Degree in Information Technology, Engineering, Computer Science, or a related field. Problem-solving and analytical skills with the ability to diagnose technical issues. Technical Skills Experience with software development, scripting, or coding. Knowledge of SQL language for database management. Knowledge of the main relational and non-relational databases. Preferred Skills: Theoretical knowledge of Advanced Planning and Scheduling (APS) concepts and methodologies and platforms (such as Siemens OpCenter APS or Cybertec Cyberplan). Interest in manufacturing or industrial automation environments. Additional Information The position can be hybrid with presence in our offices in Grand Rapids, MI and Boston, MA, or remote, and entails up to 40% domestic travel time. #J-18808-Ljbffr
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