KEI Outdoors
Front Desk Hospitality - San Diego KOA Resort
KEI Outdoors, Chula Vista, California, us, 91909
Description: The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!
Working Hours: Seasonal positions available August - November 15-40 hours a week depending on position & campground occupancy Shifts occur Monday-Sunday Scheduled hours can be from 7am-11pm Highest volume on the weekends & holidays $16.50 and up depending on experience RESPONSIBILITIES
Ensures customers receive a high level of service consistent with our customer service philosophy Learn and operate Campground Management system Communicate with all staff and management using Microsoft Teams Enforce Resort policies and implement solutions consistent with goals of park Proactive guest management to ensure resort like environment for all guests Answer phones & emails to help guests with their camping reservations Register guests upon arrival and facilitate their stay by answering questions and giving information Coordinate with Guest Service staff for late guest arrivals Coordinate with Guest Service staff for problem resolution when applicable Assists with handling and resolving guest complaints. Cashier souvenir sales as well as stocking merchandise Participate in team training sessions Utilize create problem solving skills Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work
Requirements:
Previous experience in hospitality industry Good customer service and communications skills Ability to multi task and prioritize Able to work with others and work independently Professional Appearance and attitude towards guests and fellow team members Communicate professionally and patiently Be on your feet during shift and able to lift at least 30 lbs. Ability to thrive in a fast-paced environment Demonstrate leadership abilities Bilingual (English and Spanish) a plus Intermediate computer proficiency including email, internet and Microsoft Office Suite Excellent verbal and written communication skills Strong organizational skills
PM21
PIfc8787a4b7bc-4205 Required
Preferred
Job Industries
Hotel & Hospitality
Working Hours: Seasonal positions available August - November 15-40 hours a week depending on position & campground occupancy Shifts occur Monday-Sunday Scheduled hours can be from 7am-11pm Highest volume on the weekends & holidays $16.50 and up depending on experience RESPONSIBILITIES
Ensures customers receive a high level of service consistent with our customer service philosophy Learn and operate Campground Management system Communicate with all staff and management using Microsoft Teams Enforce Resort policies and implement solutions consistent with goals of park Proactive guest management to ensure resort like environment for all guests Answer phones & emails to help guests with their camping reservations Register guests upon arrival and facilitate their stay by answering questions and giving information Coordinate with Guest Service staff for late guest arrivals Coordinate with Guest Service staff for problem resolution when applicable Assists with handling and resolving guest complaints. Cashier souvenir sales as well as stocking merchandise Participate in team training sessions Utilize create problem solving skills Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work
Requirements:
Previous experience in hospitality industry Good customer service and communications skills Ability to multi task and prioritize Able to work with others and work independently Professional Appearance and attitude towards guests and fellow team members Communicate professionally and patiently Be on your feet during shift and able to lift at least 30 lbs. Ability to thrive in a fast-paced environment Demonstrate leadership abilities Bilingual (English and Spanish) a plus Intermediate computer proficiency including email, internet and Microsoft Office Suite Excellent verbal and written communication skills Strong organizational skills
PM21
PIfc8787a4b7bc-4205 Required
Preferred
Job Industries
Hotel & Hospitality