POSITION OVE R VIEW:
As a Cafe Manager, you w ill be responsible for overseeing the daily operations of the cafe , ensuring exceptional customer servic e, managing staff, maintaining cafe financial records, and fostering a welcoming and efficient environment for both customers and employees. Your leadership and ability to clearly communicate and multi-task while co-operatively working within a team comprised of individuals with diverse abilities will play a crucial role in driving the success of the cafe.
Key Responsibilities:
Operational Management:
- Plan and maintain daily cafe activities, including opening and closing procedures, food preparation, and service standards.
- Ensure compliance with health and safety regulations, sanitation guidelines, and food quality standards.
- Monitor inventory levels and collaborate with suppliers to ensure timely stock replenishment.
- Manage equipment maintenance and troubleshoot any technical issues.
Staff Management & Team Collaboration
- Recruit, train, and schedule cafe staff, including baristas and servers.
- Provide guidance, support, and regular performance feedback to maintain a motivated and high-performing team.
- Create staff schedules and ensure adequate coverage for all shifts.
- Meets weekly with operations/financial directors
- Leads FOH team meetings
- Attends relevant meetings across the PCC enterprises.
- Gauges training needs and takes corrective action as necessary.
- Is proactive in seeking out and identifying cafe needs and communicates them to Operations Director in a timely manner.
Customer Service :
- Create a warm and inviting atmosphere for customers, ensuring their needs are met and that they have a positive experience.
- Handle customer inquiries, concerns, and feedback promptly and professionally.
- I mplement strategies to enhance customer engagement and loyalty.
Coffee Preparation and Service
- Prepare and serve a variety of coffee and tea beverages, ensuring quality, consistency, and presentation
- Follow recipes and brewing techniques to create delicious espresso-based drinks, pour-over coffee and more.
- Froth milk, pour latte art, and customize beverages according to customer preferences.
- Basic food preparation including but not limited to heating of pastries , slicing bagels and serving spreads to accompany breads.
- Brews cold brew as necessary
- Authority on Nitro preparation.
Cleanliness and Machine Maintenance :
- Maintains a standard of cleanliness in FOH.
- Is ServSafe Manger Certified
- Delegates cleaning tasks as necessary to Baristas.
- Ensures all Baristas and Staff are upholding cleanliness standards.
- Thoroughly knows all equipment, their operations, and care standards used in the cafe, including but not limited to the toaster, merry chef, espresso machine, batch brewer, and g r inders .
- Knows procedures on changing Nitro kegs and tanks.
Cash Handling and Point-of-sale (POS)
- Operate the cash register and POS system accurately for processing orders and payments.
- Has authority on refunds and voids.
- Has access to safe key and ability to audit/reset cash box.
- Edits and maintains Toast menu ensuring new items are properly categorized and allow for easy flow at POS
Financial Management:
- Monitor and manage the cafe's financial performance, including budgeting, cost control, and revenue generation.
- Keep accurate records of sales, expenses, and inventory levels.
- Implement pricing strategies that balance profitability with competitive market conditions.
Menu Development and Quality Control :
- Collaborate with chefs or kitchen staff to develop drink specials, codify brewing standards for coffee and tea, and standardize drink crafting techniques.
- Create comprehensive recipe list and routinely updates as needed.
- Attends regular cuppings with roasting team to ensure quality and tasting notes of coffee served.
- Creates syrups, concentrates, and other added flavorings to products, as well as maintains stock.
- Manages all recipes for specialty craft drinks to be tested and sold.
- Routinely checks in on Baristas to make sure they are upholding crafting standards.
Marketing and Promotion :
- Develop and execute marketing strategies to attract new customers and retain existing ones.
- Utilize social media, local events, and partnerships to increase the cafe's visibility in the community.
- Create and distribute promotional materials and offers.
- Familiar with Canva