We are looking to hire two entry-level positions to support our Field Service and Preventive Maintenance teams. While there is an option to hire a high-end programmer, our primary focus is on entry-level candidates.
Mission Statement:
Responsiveness, communication, and continuous follow-up are key components of providing excellent customer service to our customers.
As a member of the Robotics Service Team, the Robotics Field Service Engineer position has a high impact on corporate revenues and on effectively servicing customers. This person is a primary interface between the customer and the Robotic Service Organization and plays a significant role in shaping the Companys image. The field organization depends greatly on this persons efficient follow-through and communication.
Main Accountabilities:
- Perform emergency repairs of robotic system equipment in the field (on-call position).
- Provide system integration support for robots to designated build shops and end users.
- Perform robot program changes, including logic, software, and path alterations, offline or online.
- Perform mechanical repairs or replacements with mechanical aptitude.
- Provide informal training on robots or systems to customers as needed.
- Have knowledge of PLC communications and robotic peripheral equipment.
- Communicate effectively with customers in high-pressure situations and maintain strong relationships.
- Be proactive in supporting customer needs.
- Identify work activities during slow periods.
- Travel on short notice and handle the rigors of air travel.
- Submit sales leads for additional robotic and system opportunities.
- Communicate work location and status daily.
Challenges:
Interface with Lead Center, Channel Partners, and End Customers; handle demanding customers; meet customer expectations in a timely manner.
Knowledge, Skills, and Experience:
- Associates Degree in a technical discipline or equivalent education/experience.
- 2-5+ years of electronic and mechanical experience.
- Troubleshooting skills through deductive reasoning.
- Experience in applications like spot welding, arc welding, painting, or sealant applications is preferred.
- Mechanical aptitude for repairs or replacements.
- Knowledge of PLC communications and robotic peripherals.
- Willingness to travel.
- Proficiency in MS Word, Excel, PowerPoint.
- Excellent verbal communication skills, especially under pressure.
- Strong organizational skills and attention to detail.
- Customer service experience is highly desirable.
- Ability to work independently, analyze issues, and exercise sound judgment.
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