Sr Client Consultant GB - SA08FE
Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford is seeking an Employee Benefits Client Administrator to service one of our clients. The ideal candidate will be able to work on-site with our client 2 days a week.
The Employee Benefits Client Administrator (EBCA) will be the point of contact for our clients' HR team, employees, and producers. This role will be responsible for administering The Hartfords benefit policies for the client and their employees. In partnership with the Claims Customer Experience Consultant (CCXT), the EBCA will manage claim administration between the client and The Hartford.
Key Responsibilities
- Develop and maintain strong relationships with Human Resources, payroll, and site teams.
- Maintain accurate and timely documentation in both the Client and The Hartfords business systems.
- Administer new hire onboarding, enrollment, and qualifying events with benefit education and enrollment activities.
- Manage the clients' central leave ticket process. Service inquiries, triage, initiate claims, and validate eligibility.
- Respond to claims, leave, coverage, and policy administration inquiries with education, direction, or resolution appropriate to the service solution.
- Fulfill claims, eligibility, premium, and plan reporting needs. Manage opportunities and solutions through reporting analysis and audits.
- Monitor employment and claim life cycle for the population. Administer related forms, claims, and paperwork maintaining accuracy and compliance with related regulations and ADA.
- Manage service solutions by collaboratively driving updates and changes through The Hartfords systems and requirements.
- Identify and develop best practices and process improvements as necessary, providing excellent client and employee experience.
- Partner with Claims Customer Experience Consultant and Client Relationship Manager in delivering exceptional service to the client.
Preferred Qualifications
- College degree or equivalent work experience.
- Group Life and Health Sales License.
- Employee Benefits product, business, and claims administration. Strong understanding of organizational processes, methods, and systems.
- Experience in claims management and/or leave processes. Effective verbal and written communication skills.
- Solution-oriented with a passion for service.
- Ability to manage multiple inquiries, projects, and priorities.
- Proficient in Microsoft Office.
* Visibility: Video conferencing with customers daily or as needed when not on site
This role will have a Hybrid work arrangement, with the expectation of working in an office (New Haven, CT) 2 days a week (Wednesday & Thursday).
For full-time, occasional, part-time, or remote positions: (1) high-speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem, and Satellite; (2) Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps are required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$67,120 - $100,680
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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