Envoy
Join to apply for the
Scale Customer Success Manager
role at
Envoy Join to apply for the
Scale Customer Success Manager
role at
Envoy Get AI-powered advice on this job and more exclusive features. This range is provided by Envoy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $137,500.00/yr Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at
envoy.com
About The Role
At Envoy, we’re passionate about helping our customers succeed at scale. As a Customer Success Manager on the Scale Team, you’ll play a key role in driving adoption, engagement, and retention across a high-volume portfolio of long-tail and strategic-growth accounts.
This role is ideal for someone who thrives in a data-driven, fast-paced environment and is motivated by the opportunity to have a broad impact through both direct customer relationships and digital engagement strategies. You’ll collaborate closely with teams across Sales, Marketing, Support, Product, and Data—while building strong connections with our customers.
This is an onsite position that requires 4 days a week (Monday - Thursday) in our Austin, TX or Denver, CO office.
You will
Manage a Book of Business: Own a portfolio of hundreds of customers, prioritized based on health, ARR, lifecycle stage, and expansion potential. Drive Adoption and Retention: Engage customers through a mix of one-to-one, one-to-few, and one-to-many strategies to drive meaningful product adoption, maximize feature utilization, and reduce churn risk. Unlock Expansion Opportunities: Surface and nurture expansion potential within your accounts. Collaborate with Sales to build a strong pipeline and convert opportunities into revenue growth. Leverage Data to Prioritize: Monitor customer health, product usage, engagement signals, and renewal timelines to deliver timely, personalized touchpoints and interventions. Build Repeatable Programs: Partner with Marketing, Product, and Ops to create scaled campaigns that educate and guide customers through their lifecycle. Deliver Strategic Touchpoints: Host 1:many workshops, office hours, and lifecycle check-ins for all customers. Engage directly with strategic customers when the business case supports 1:1 outreach. Surface Insights and Feedback: Serve as the voice of the customer by escalating feature requests and product gaps that impact retention at scale. Partner Cross-Functionally: Serve as a customer advocate to the rest of the organization, work with Sales, Support, Implementation, and Product to align around customer goals and deliver a cohesive experience.
You have
3+ years of experience in a customer success or account management role. Proven ability to manage a large book of business and an analytical mindset. You’re comfortable drawing insights from data to evaluate customer performance, make decisions, and prioritize effectively.. A strong track record of driving customer adoption and identifying upsell opportunities. Demonstrated ability to quickly learn new concepts and a strong desire to grow into a product expert continuously. Strong written and verbal communication skills, including experience with 1:many communication at scale. Proficiency with CRM and communication tools like Salesforce, Outreach, Mixmax, Gainsight, Vitally.
You are
Entrepreneurial and resourceful with a go-getter mindset Naturally empathetic and data-driven in your approach Ahead of industry trends and methodologies, and constantly looking to better your game through new technologies and learnings Highly organized and able to manage multiple accounts and priorities
Compensation & Incentives
90/10 Base/Variable Structure: Competitive salary with 90% base pay and 10% performance-based variable compensation Incentive Focus Areas: Variable compensation is tied to Net Revenue Retention (NRR) and product utilization, rewarding impact on customer growth and engagement
You'll get
A high degree of trust in your ideas and execution An opportunity to partner and collaborate with other talented people An inclusive community where you feel welcomed and cared for as a person The ability to make an immediate impact by helping customers create a great workplace experience Support for your personal and professional growth
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Compensation Range: $110K - $137.5K
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Envoy by 2x Get notified about new Customer Success Manager jobs in
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Scale Customer Success Manager
role at
Envoy Join to apply for the
Scale Customer Success Manager
role at
Envoy Get AI-powered advice on this job and more exclusive features. This range is provided by Envoy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $137,500.00/yr Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at
envoy.com
About The Role
At Envoy, we’re passionate about helping our customers succeed at scale. As a Customer Success Manager on the Scale Team, you’ll play a key role in driving adoption, engagement, and retention across a high-volume portfolio of long-tail and strategic-growth accounts.
This role is ideal for someone who thrives in a data-driven, fast-paced environment and is motivated by the opportunity to have a broad impact through both direct customer relationships and digital engagement strategies. You’ll collaborate closely with teams across Sales, Marketing, Support, Product, and Data—while building strong connections with our customers.
This is an onsite position that requires 4 days a week (Monday - Thursday) in our Austin, TX or Denver, CO office.
You will
Manage a Book of Business: Own a portfolio of hundreds of customers, prioritized based on health, ARR, lifecycle stage, and expansion potential. Drive Adoption and Retention: Engage customers through a mix of one-to-one, one-to-few, and one-to-many strategies to drive meaningful product adoption, maximize feature utilization, and reduce churn risk. Unlock Expansion Opportunities: Surface and nurture expansion potential within your accounts. Collaborate with Sales to build a strong pipeline and convert opportunities into revenue growth. Leverage Data to Prioritize: Monitor customer health, product usage, engagement signals, and renewal timelines to deliver timely, personalized touchpoints and interventions. Build Repeatable Programs: Partner with Marketing, Product, and Ops to create scaled campaigns that educate and guide customers through their lifecycle. Deliver Strategic Touchpoints: Host 1:many workshops, office hours, and lifecycle check-ins for all customers. Engage directly with strategic customers when the business case supports 1:1 outreach. Surface Insights and Feedback: Serve as the voice of the customer by escalating feature requests and product gaps that impact retention at scale. Partner Cross-Functionally: Serve as a customer advocate to the rest of the organization, work with Sales, Support, Implementation, and Product to align around customer goals and deliver a cohesive experience.
You have
3+ years of experience in a customer success or account management role. Proven ability to manage a large book of business and an analytical mindset. You’re comfortable drawing insights from data to evaluate customer performance, make decisions, and prioritize effectively.. A strong track record of driving customer adoption and identifying upsell opportunities. Demonstrated ability to quickly learn new concepts and a strong desire to grow into a product expert continuously. Strong written and verbal communication skills, including experience with 1:many communication at scale. Proficiency with CRM and communication tools like Salesforce, Outreach, Mixmax, Gainsight, Vitally.
You are
Entrepreneurial and resourceful with a go-getter mindset Naturally empathetic and data-driven in your approach Ahead of industry trends and methodologies, and constantly looking to better your game through new technologies and learnings Highly organized and able to manage multiple accounts and priorities
Compensation & Incentives
90/10 Base/Variable Structure: Competitive salary with 90% base pay and 10% performance-based variable compensation Incentive Focus Areas: Variable compensation is tied to Net Revenue Retention (NRR) and product utilization, rewarding impact on customer growth and engagement
You'll get
A high degree of trust in your ideas and execution An opportunity to partner and collaborate with other talented people An inclusive community where you feel welcomed and cared for as a person The ability to make an immediate impact by helping customers create a great workplace experience Support for your personal and professional growth
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Compensation Range: $110K - $137.5K
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Envoy by 2x Get notified about new Customer Success Manager jobs in
Austin, TX . Austin, TX $147,000.00-$221,000.00 5 days ago Austin, TX $147,000.00-$221,000.00 5 days ago Customer Experience Analyst Lead (Customer Support)
Austin, TX $110,000.00-$158,000.00 1 week ago Customer Success Manager II, Global Strategic
Austin, TX $100,000.00-$110,000.00 1 week ago Austin, TX $143,000.00-$183,000.00 2 weeks ago Customer Success Manager - 100% remote - US
Austin, TX $109,000.00-$163,000.00 6 days ago Austin, Texas Metropolitan Area 3 days ago Austin, TX $80,000.00-$110,000.00 2 weeks ago Senior Customer Success Manager , Amazon Vendor Services
Strategic Customer Success Manager, Global Strategic
Austin, TX $102,800.00-$114,200.00 2 weeks ago Customer Success Manager, Enterprise Accounts
Austin, TX $75,000.00-$100,000.00 2 weeks ago Austin, Texas Metropolitan Area 6 days ago Austin, TX $59,000.00-$130,000.00 2 weeks ago Austin, TX $146,000.00-$218,000.00 1 week ago Austin, TX $105,000.00-$125,000.00 2 weeks ago Manager, Customer Success, Consumables, Household Essentials
Austin, TX $115,000.00-$125,000.00 1 month ago Austin, TX $60,000.00-$91,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr