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Product Operations Analyst, Mid-Level
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Product Operations Analyst, Mid-Level
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. The Product Operations Analyst will be responsible for identifying issues, monitoring key systems, and collaborating with teams to enhance product delivery and customer experience. Responsibilities: • Identifying root cause of issues and customer pain points through our platform’s core services. • Monitor key systems for Upgrade across operational areas including verifications, servicing, and customer support. • Gather anecdotal and quantitative data across Upgrade’s proprietary back-end tools and third party system integrations. • Work closely with the operations and product teams to identify, troubleshoot and route issues across different product domains. • Collaborate with customer experience teams to understand and create user stories to provide work scopes and feedback to product teams • Act as the operational subject matter expert for Upgrade’s proprietary back-end tools • Responsible for incident management and escalation of issues related to our internal platform • Communicate in person with customer-facing teams regarding improvement opportunities and incident response Qualifications: Required: • Strong understanding and applied use of SQL • Critical thinking skills to recommend original and productive ideas • Ability to synthesize complex data into actionable goals • Ability to discern system, user error, procedural and product-related issues. • Ability to field product related questions across Operations. • Ability to learn data and system tools for troubleshooting. Preferred: • Experience working in a customer support center or similar domain experience. • Experience working with loan products. • Experience with third party APIs & solutions integration. • Familiar with Atlassian products (Jira, Confluence, OpsGenie) Company: Upgrade is a fintech unicorn founded in 2017. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Upgrade, Inc. has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Product Operations Analyst” roles.
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Product Operations Analyst, Mid-Level
role at
Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Product Operations Analyst, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. The Product Operations Analyst will be responsible for identifying issues, monitoring key systems, and collaborating with teams to enhance product delivery and customer experience. Responsibilities: • Identifying root cause of issues and customer pain points through our platform’s core services. • Monitor key systems for Upgrade across operational areas including verifications, servicing, and customer support. • Gather anecdotal and quantitative data across Upgrade’s proprietary back-end tools and third party system integrations. • Work closely with the operations and product teams to identify, troubleshoot and route issues across different product domains. • Collaborate with customer experience teams to understand and create user stories to provide work scopes and feedback to product teams • Act as the operational subject matter expert for Upgrade’s proprietary back-end tools • Responsible for incident management and escalation of issues related to our internal platform • Communicate in person with customer-facing teams regarding improvement opportunities and incident response Qualifications: Required: • Strong understanding and applied use of SQL • Critical thinking skills to recommend original and productive ideas • Ability to synthesize complex data into actionable goals • Ability to discern system, user error, procedural and product-related issues. • Ability to field product related questions across Operations. • Ability to learn data and system tools for troubleshooting. Preferred: • Experience working in a customer support center or similar domain experience. • Experience working with loan products. • Experience with third party APIs & solutions integration. • Familiar with Atlassian products (Jira, Confluence, OpsGenie) Company: Upgrade is a fintech unicorn founded in 2017. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Upgrade, Inc. has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Product Operations Analyst” roles.
Senior Analyst, Space Planning, Marketplaces
Phoenix, AZ $81,939.00-$122,908.00 2 weeks ago Phoenix, AZ $105,000.00-$115,000.00 5 days ago Tempe, AZ $70,853.00-$88,566.00 6 days ago Operations Research Analyst - Level 2 - R10200732-7
Chandler, AZ $70,200.00-$121,900.00 2 weeks ago Phoenix, AZ $45,000.00-$50,000.00 3 weeks ago Tempe, AZ $80,000.00-$110,000.00 1 month ago Phoenix, AZ $60,000.00-$110,000.00 15 hours ago Data Governance Senior Data Quality Analyst
Senior Analyst, Analytics and Forecasting
Phoenix, AZ $43,888.00-$85,068.00 1 week ago Work from Home in United States (Spanish speaker)
Scottsdale, AZ $77,600.00-$116,400.00 6 days ago Tempe, AZ $89,000.00-$98,000.00 3 weeks ago Tempe, AZ $91,700.00-$152,900.00 3 days ago Senior Customer Experience Data & Insights Analyst
Industry Specialist - Risk, Special Projects and Investigations
Tempe, AZ $91,800.00-$196,300.00 1 week ago Industry Specialist - Risk, Special Projects & Investigations
Tempe, AZ $91,800.00-$196,300.00 1 week ago Industry Specialist - Risk, Special Projects & Investigations
Tempe, AZ $91,800.00-$196,300.00 2 days ago Scottsdale, AZ $46,988.00-$112,200.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr