ZipRecruiter
Job DescriptionJob DescriptionSalary: PHP 425.44 per hour
ABOUT ENTERPRISE MANAGEMENT:
White Glove Property Management is a full-service real estate management firm committed to excellence, professionalism, and high-touch service for property owners, investors, and tenants. We manage single-family homes, multifamily units, and mixed-use developments with a concierge-level approach that prioritizes integrity, transparency, and property performance.
Our mission is to deliver peace of mind and sustained value through expert property oversight, responsive communication, and a consistent commitment to quality.
DISCLOSURES:
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY : White Glove Property Management
COMPANY WEBSITE :https://wgpmanagement.com
COMPANY PHONE NUMBER: (410) 782-0028
HUMAN RESOURCES DEPARTMENT PHONE NUMBER : (410) 782-0028 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS :hr@wgpmanagement.com
POSITION TITLE : Operations Manager 8
ALTERNATE TITLE(S) : Real Estate Portfolio Manager, Property Operations Coordinator, Compliance Officer (within scope)
DIVISION : Operations
DEPARTMENT : Property Management
UNIT :n/a
BENEFITS PACKAGE :Ineligible.
WORK SCHEDULE : Monday Friday, 8:00 AM EST 5:00 PM EST
ACCOUNTABLE TO : Chief Operations Officer (Chief Executive Officer, in absence of Operations Operations Officer)
ACCOUNTABLE FOR : Overseeing day-to-day operations of assigned residential and/or mixed-use properties, including leasing, maintenance coordination, tenant relations, and compliance
CLASSIFICATION : W8BEN; contractual 40 hours per week paid hourly
COMPENSATION RANGE : PHP 425.44 per hour, commensurate with experience and qualifications
ANTICIPATED TRAVEL : none
SUMMARY OF POSITION RESPONSIBILITIES:
The Property Manager is responsible for the full lifecycle management of assigned rental properties, ensuring occupancy, profitability, compliance, and tenant satisfaction. This role requires proactive problem-solving, clear communication, and strong organizational skills to balance tenant relations, owner reporting, maintenance coordination, and leasing activities.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Manage a portfolio of residential and/or mixed-use properties within the assigned geographic area
Act as the main point of contact for property owners, tenants, vendors, and internal staff
Conduct regular property inspections to ensure safety, cleanliness, and upkeep
Oversee leasing activity including marketing, showings, tenant screening, move-ins, and renewals
Enforce lease terms, manage rent collections, and initiate legal proceedings (e.g., evictions) as necessary
Coordinate and track maintenance requests, repairs, and preventative maintenance schedules
Build and maintain vendor relationships; solicit bids and supervise contract work as needed
Prepare and deliver property-related documentation such as notices, reports, and owner updates
Ensure compliance with local, state, and federal housing regulations
Maintain accurate records in property management software (e.g., Buildium, AppFolio, or similar)
Monitor budgets and control operational expenses in alignment with owner objectives
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to emergency maintenance issues after-hours as needed
Resolve disputes and escalate concerns when appropriate
Support new property onboarding or lease-up processes
Participate in owner meetings, inspections, and vendor walkthroughs
Assist with internal audits, policy reviews, or special projects as assigned
CORPORATE PROPERTY MANAGEMENT OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:
Overview:
The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Property Management Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.
The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.
Accountability:
The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.
Duties:
The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.
The Corporate Compliance Officer will:
Oversee and monitor the implementation of the Corporate Compliance Program
Conduct corporate compliance risk assessments
Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
Periodically revise and update the Compliance Program as needed
Review and evaluate Standards of Conduct Statements
Develop and implement a Compliance Training Plan for all staff
Assist the CEO with internal compliance review and monitoring activities
Investigate complaints and coordinate appropriate action plans with affected departments
Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
Clearly communicate the objectives of the Compliance Program and track accomplishments
Access and review records related to compliance monitoring activities and document findings
Maintain a communication log for compliance-related inquiries and reports
Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
Conduct periodic interviews with internal and external stakeholders
Analyze program and service utilization patterns for irregularities
Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action
Reevaluate previously identified deficiencies to confirm implementation of improvements
Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
Frequent meetings via video or phone; occasional in-person site visits
WORKING CONDITIONS:
Remote
Fast-paced, deadline-driven environment with collaborative teams
COMPETENCIES AND SKILLS:
Knowledge of fair housing laws, landlord-tenant regulations, and leasing best practices
Strong interpersonal skills and a customer service mindset
Conflict resolution and time management abilities
Financial literacy related to property budgeting, rent collection, and reporting
Proficiency in property management software, Microsoft Office, and cloud-based platforms
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or equivalent required; Associates or Bachelor's degree in business, real estate, or related field
Minimum 23 years of residential or mixed-use property management experience
Active real estate license (or must be obtained within 6 months of hire)
Reliable transportation and valid drivers license required
Must pass background and reference checks
ABOUT ENTERPRISE MANAGEMENT:
White Glove Property Management is a full-service real estate management firm committed to excellence, professionalism, and high-touch service for property owners, investors, and tenants. We manage single-family homes, multifamily units, and mixed-use developments with a concierge-level approach that prioritizes integrity, transparency, and property performance.
Our mission is to deliver peace of mind and sustained value through expert property oversight, responsive communication, and a consistent commitment to quality.
DISCLOSURES:
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY : White Glove Property Management
COMPANY WEBSITE :https://wgpmanagement.com
COMPANY PHONE NUMBER: (410) 782-0028
HUMAN RESOURCES DEPARTMENT PHONE NUMBER : (410) 782-0028 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS :hr@wgpmanagement.com
POSITION TITLE : Operations Manager 8
ALTERNATE TITLE(S) : Real Estate Portfolio Manager, Property Operations Coordinator, Compliance Officer (within scope)
DIVISION : Operations
DEPARTMENT : Property Management
UNIT :n/a
BENEFITS PACKAGE :Ineligible.
WORK SCHEDULE : Monday Friday, 8:00 AM EST 5:00 PM EST
ACCOUNTABLE TO : Chief Operations Officer (Chief Executive Officer, in absence of Operations Operations Officer)
ACCOUNTABLE FOR : Overseeing day-to-day operations of assigned residential and/or mixed-use properties, including leasing, maintenance coordination, tenant relations, and compliance
CLASSIFICATION : W8BEN; contractual 40 hours per week paid hourly
COMPENSATION RANGE : PHP 425.44 per hour, commensurate with experience and qualifications
ANTICIPATED TRAVEL : none
SUMMARY OF POSITION RESPONSIBILITIES:
The Property Manager is responsible for the full lifecycle management of assigned rental properties, ensuring occupancy, profitability, compliance, and tenant satisfaction. This role requires proactive problem-solving, clear communication, and strong organizational skills to balance tenant relations, owner reporting, maintenance coordination, and leasing activities.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Manage a portfolio of residential and/or mixed-use properties within the assigned geographic area
Act as the main point of contact for property owners, tenants, vendors, and internal staff
Conduct regular property inspections to ensure safety, cleanliness, and upkeep
Oversee leasing activity including marketing, showings, tenant screening, move-ins, and renewals
Enforce lease terms, manage rent collections, and initiate legal proceedings (e.g., evictions) as necessary
Coordinate and track maintenance requests, repairs, and preventative maintenance schedules
Build and maintain vendor relationships; solicit bids and supervise contract work as needed
Prepare and deliver property-related documentation such as notices, reports, and owner updates
Ensure compliance with local, state, and federal housing regulations
Maintain accurate records in property management software (e.g., Buildium, AppFolio, or similar)
Monitor budgets and control operational expenses in alignment with owner objectives
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to emergency maintenance issues after-hours as needed
Resolve disputes and escalate concerns when appropriate
Support new property onboarding or lease-up processes
Participate in owner meetings, inspections, and vendor walkthroughs
Assist with internal audits, policy reviews, or special projects as assigned
CORPORATE PROPERTY MANAGEMENT OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:
Overview:
The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Property Management Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.
The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.
Accountability:
The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.
Duties:
The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.
The Corporate Compliance Officer will:
Oversee and monitor the implementation of the Corporate Compliance Program
Conduct corporate compliance risk assessments
Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
Periodically revise and update the Compliance Program as needed
Review and evaluate Standards of Conduct Statements
Develop and implement a Compliance Training Plan for all staff
Assist the CEO with internal compliance review and monitoring activities
Investigate complaints and coordinate appropriate action plans with affected departments
Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
Clearly communicate the objectives of the Compliance Program and track accomplishments
Access and review records related to compliance monitoring activities and document findings
Maintain a communication log for compliance-related inquiries and reports
Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
Conduct periodic interviews with internal and external stakeholders
Analyze program and service utilization patterns for irregularities
Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action
Reevaluate previously identified deficiencies to confirm implementation of improvements
Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
Frequent meetings via video or phone; occasional in-person site visits
WORKING CONDITIONS:
Remote
Fast-paced, deadline-driven environment with collaborative teams
COMPETENCIES AND SKILLS:
Knowledge of fair housing laws, landlord-tenant regulations, and leasing best practices
Strong interpersonal skills and a customer service mindset
Conflict resolution and time management abilities
Financial literacy related to property budgeting, rent collection, and reporting
Proficiency in property management software, Microsoft Office, and cloud-based platforms
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or equivalent required; Associates or Bachelor's degree in business, real estate, or related field
Minimum 23 years of residential or mixed-use property management experience
Active real estate license (or must be obtained within 6 months of hire)
Reliable transportation and valid drivers license required
Must pass background and reference checks