Kickapoo Lucky Eagle Casino
AGM Administrative Assistant
Kickapoo Lucky Eagle Casino, Eagle Pass, Texas, United States, 78852
Reports to:
Assistant General Manager(s)
Job Summary: Responsible for performing various administrative and clerical duties. Coordination of the day to day calendar, meetings, and scheduling for the Assistant General Manager(s), and occasionally for the General Manager. Maintains familiarity of the roles and functions of each department in order to promote organizational communications and efficiency.
Essential Functions:
1) Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. 2) Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. 3) Assist the Assistant General Manager(s), as necessary. 4) Manages calendars, information, files, communication, financial records, office supplies, personnel timecards, payroll records, and administrative budget. 5) Understand and analyze financial statements and department budget. 6) Independently initiates, follows up on, and completes assignments and special projects. 7) Assists in contract approval process, communication regarding guest claims against the casino, and subpoenas from law enforcement agencies, between the Casino and Legal Department. 8) Assists in the preparation of graphs or spreadsheets pertaining to analysis when requested. 9) Assists the Tribal Assistant General Managers with developing, writing, and submitting Poker and Bingo promotions. Communicates promotion requirements with the Marketing Department, and submits Poker and Bingo newsletter information each month. 10) Maintains supplies needed for the Poker and Bingo Departments in the absence of the Tribal Assistant General Managers. 11) Work collaboratively with the Poker and Bingo Departments as needed in the absence of the Tribal Assistant General Managers. 12) Provide decisions for the Poker and Bingo Departments in the absence of the Tribal Assistant General Managers. 13) Process billings and requisitions as directed. 14) Assists the Tribal General Managers completing Tribal Traditional Leave Forms, tacking Tribal Traditional Leave on a spreadsheet, and submitting approved requests to Payroll on time.
15) Assists with/ and may facilitate communication with the Kickapoo Traditional Tribe of Texas (KTTT) Tribal Council, Tribal Administration Departments, the Kickapoo Gaming Authority (KGA) Board, and the KTTT Gaming Commission. 16) Coordinates travel requests and processes all expense reimbursements or per diem requests for travel through the Executive Administrative Assistant. 17) Assist with scheduling and conducting training classes, as needed. 18) Assist with the duties of the Executive Administrative Assistant, as needed. 19) Attend and participate in all department and casino mandatory meetings as required. 20) Assist in the managing and monitoring the department's budget. 21) Demonstrate and promote KLECH core values 22) Manage and maintain security of confidential information entrusted to position. 23) Attend and satisfactorily complete all required training as assigned. 24) Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and established Anti-Money Laundering policies. 25) The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. 26) Perform other duties as assigned.
Minimum Requirements to Qualifications: 1) Must have High School Diploma or GED; Bachelor's degree preferred. 2) Three (3) years' of administrative experience. 3) One (1) year of casino experience, preferred. 4) Advanced level of proficiency with Microsoft Suite (Word, Excel, PowerPoint), and internet use and navigation. 5) Strong communication skills in English both written and oral; bi-lingual in English/Spanish, preferred. Other languages are a plus.
Core Competencies: Guests: Display a dedication to meeting and exceeding the expectations and requirements of internal customers and external guests; get first-hand guest/customer information and use it for improvements in products and services; act with guest/customer in mind; establish and maintain effective relationships with guests/customers and gain their trust and respect; completely and timely address concerns.
Goals : Seek a clear understanding of own individual job requirements as well as departmental and company goals to ensure a constant focus on prioritizing work; can break down goals and
objectives into strategy and tactics; use valid tools and/or data to measure success as part of the goal setting process.
Innovation:
Skilled at bringing the creative ideas of self and others forward with projection of how they may play out in the business. Constantly look for way to improve existing processes, procedures and work systems.
Integrity:
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain; does the right thing even when no one is looking.
Fun:
Maintain a focus on KLECH as an entertainment business and continually find ways to create a fun work environment for Team Members and an enjoyable experience for our guests.
Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 1) Ability to work independently with minimal supervision. 2) Ability to maintain effective relationships with all Team Members. 3) Ability to work under pressure in a fast paced environment. 4) Ability to meet multiple deadlines and multi-task. 5) Ability to have strong critical thinking, analytical, and guest service skills. 6) Must possess a positive attitude. 7) Ability to add, subtract, multiply, and divide in all units of measure. 8) Ability to define problems, collect data, establish facts, and draw conclusions. 9) Ability to understand complex instructions and material. 10) Ability to learn, and/or knowledge of Policy Tech, and other in-house programs. 11) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds, and with Team Members of all levels. 12) Ability to work effectively with individuals. 13) Ability to maintain a high-level of confidentiality. 14) Ability to follow and comply with established Casino guest service programs. 15) Ability to work independently with minimal supervision. 16) Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff. 17) Ability to work under pressure in a fast paced, stressful environment.
18) Ability to meet multiple deadlines and multi-task. 19) Ability to have strong critical thinking, analytical and guest service skills. 20) Must possess a positive attitude with strong organizational and leadership qualities. 21) Ability to add, subtract, multiply and divide in all units of measure. 22) Ability to define problems, collect data, establish facts and draw conclusions. 23) Ability to understand complex instructions and material. 24) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. 25) Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm. 26) Ability to maintain confidentiality. 27) Ability to follow and comply with established Casino guest service programs.
Physical Demands: 1) While performing the duties of this position, the Team Member is regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 2) Must be able to concentrate for prolonged periods. 3) Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception at all times. 4) Effective communication in person or using telecommunications equipment. 5) Must have the hand-eye coordination and manual dexterity to operate a keyboard, touchscreen display, telephone, cell phone, and calculator at all times. 6) Occasionally lift and/or move up to 30 lbs.
Work Environment: 1) The primary constant work location for this position is a shared semi-private office space on the 2nd floor of the casino accessible by stairs or elevator. 2) Normal office setting in a temperature controlled and smoke-free environment under florescent lighting with primarily low noise level. 3) Occasional presence will be required to perform work on the casino floor, or areas open to the casino floor which may include areas of a smoke-filled environment with low to high noise levels, and low to high levels of florescent lighting. 4) Occasional periods of working under high pressure, and for long hours under stressful conditions can be expected. 5) Extended hours and irregular shifts may be required including nights, weekends, and holidays. 6) Must be able to perform under pressure and work long hours under stressful conditions.
7) While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 8) The team member must be able to concentrate for prolonged periods. 9) Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. 10) The team member must be able to communicate effectively in person or using telecommunications equipment. 11) The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. 12) Frequently lift and/or move up to 30 lbs. 13) May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. 14) Occasionally, travel may be required to perform one or more essential functions of this position. 15) Normal office setting and casino floor. 16) Frequent walking and standing in a smoke filled environment and frequent contact with the general public. 17) Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. 18) Extended hours and irregular shifts may be required including nights, weekends and holidays. 19) Must be able to perform under pressure and work long hours under stressful conditions. 20) May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
Conditions of Employment: 1) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. 2) Must be able to provide authorization to work in the United States. 3) Must be at least 18 years of age. 4) Must have access to reliable transportation to commute to and from work. 5) Must comply with KLECH handbook, internal policy and procedures, and gaming regulations set within KLECH. 6) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
7) Must be able to provide authorization to work in the United States. 8) Must be at least 18 years of age. 9) Must have access to reliable transportation to commute to and from work. 10) Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
Job Summary: Responsible for performing various administrative and clerical duties. Coordination of the day to day calendar, meetings, and scheduling for the Assistant General Manager(s), and occasionally for the General Manager. Maintains familiarity of the roles and functions of each department in order to promote organizational communications and efficiency.
Essential Functions:
1) Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. 2) Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. 3) Assist the Assistant General Manager(s), as necessary. 4) Manages calendars, information, files, communication, financial records, office supplies, personnel timecards, payroll records, and administrative budget. 5) Understand and analyze financial statements and department budget. 6) Independently initiates, follows up on, and completes assignments and special projects. 7) Assists in contract approval process, communication regarding guest claims against the casino, and subpoenas from law enforcement agencies, between the Casino and Legal Department. 8) Assists in the preparation of graphs or spreadsheets pertaining to analysis when requested. 9) Assists the Tribal Assistant General Managers with developing, writing, and submitting Poker and Bingo promotions. Communicates promotion requirements with the Marketing Department, and submits Poker and Bingo newsletter information each month. 10) Maintains supplies needed for the Poker and Bingo Departments in the absence of the Tribal Assistant General Managers. 11) Work collaboratively with the Poker and Bingo Departments as needed in the absence of the Tribal Assistant General Managers. 12) Provide decisions for the Poker and Bingo Departments in the absence of the Tribal Assistant General Managers. 13) Process billings and requisitions as directed. 14) Assists the Tribal General Managers completing Tribal Traditional Leave Forms, tacking Tribal Traditional Leave on a spreadsheet, and submitting approved requests to Payroll on time.
15) Assists with/ and may facilitate communication with the Kickapoo Traditional Tribe of Texas (KTTT) Tribal Council, Tribal Administration Departments, the Kickapoo Gaming Authority (KGA) Board, and the KTTT Gaming Commission. 16) Coordinates travel requests and processes all expense reimbursements or per diem requests for travel through the Executive Administrative Assistant. 17) Assist with scheduling and conducting training classes, as needed. 18) Assist with the duties of the Executive Administrative Assistant, as needed. 19) Attend and participate in all department and casino mandatory meetings as required. 20) Assist in the managing and monitoring the department's budget. 21) Demonstrate and promote KLECH core values 22) Manage and maintain security of confidential information entrusted to position. 23) Attend and satisfactorily complete all required training as assigned. 24) Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and established Anti-Money Laundering policies. 25) The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. 26) Perform other duties as assigned.
Minimum Requirements to Qualifications: 1) Must have High School Diploma or GED; Bachelor's degree preferred. 2) Three (3) years' of administrative experience. 3) One (1) year of casino experience, preferred. 4) Advanced level of proficiency with Microsoft Suite (Word, Excel, PowerPoint), and internet use and navigation. 5) Strong communication skills in English both written and oral; bi-lingual in English/Spanish, preferred. Other languages are a plus.
Core Competencies: Guests: Display a dedication to meeting and exceeding the expectations and requirements of internal customers and external guests; get first-hand guest/customer information and use it for improvements in products and services; act with guest/customer in mind; establish and maintain effective relationships with guests/customers and gain their trust and respect; completely and timely address concerns.
Goals : Seek a clear understanding of own individual job requirements as well as departmental and company goals to ensure a constant focus on prioritizing work; can break down goals and
objectives into strategy and tactics; use valid tools and/or data to measure success as part of the goal setting process.
Innovation:
Skilled at bringing the creative ideas of self and others forward with projection of how they may play out in the business. Constantly look for way to improve existing processes, procedures and work systems.
Integrity:
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain; does the right thing even when no one is looking.
Fun:
Maintain a focus on KLECH as an entertainment business and continually find ways to create a fun work environment for Team Members and an enjoyable experience for our guests.
Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 1) Ability to work independently with minimal supervision. 2) Ability to maintain effective relationships with all Team Members. 3) Ability to work under pressure in a fast paced environment. 4) Ability to meet multiple deadlines and multi-task. 5) Ability to have strong critical thinking, analytical, and guest service skills. 6) Must possess a positive attitude. 7) Ability to add, subtract, multiply, and divide in all units of measure. 8) Ability to define problems, collect data, establish facts, and draw conclusions. 9) Ability to understand complex instructions and material. 10) Ability to learn, and/or knowledge of Policy Tech, and other in-house programs. 11) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds, and with Team Members of all levels. 12) Ability to work effectively with individuals. 13) Ability to maintain a high-level of confidentiality. 14) Ability to follow and comply with established Casino guest service programs. 15) Ability to work independently with minimal supervision. 16) Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff. 17) Ability to work under pressure in a fast paced, stressful environment.
18) Ability to meet multiple deadlines and multi-task. 19) Ability to have strong critical thinking, analytical and guest service skills. 20) Must possess a positive attitude with strong organizational and leadership qualities. 21) Ability to add, subtract, multiply and divide in all units of measure. 22) Ability to define problems, collect data, establish facts and draw conclusions. 23) Ability to understand complex instructions and material. 24) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. 25) Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm. 26) Ability to maintain confidentiality. 27) Ability to follow and comply with established Casino guest service programs.
Physical Demands: 1) While performing the duties of this position, the Team Member is regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 2) Must be able to concentrate for prolonged periods. 3) Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception at all times. 4) Effective communication in person or using telecommunications equipment. 5) Must have the hand-eye coordination and manual dexterity to operate a keyboard, touchscreen display, telephone, cell phone, and calculator at all times. 6) Occasionally lift and/or move up to 30 lbs.
Work Environment: 1) The primary constant work location for this position is a shared semi-private office space on the 2nd floor of the casino accessible by stairs or elevator. 2) Normal office setting in a temperature controlled and smoke-free environment under florescent lighting with primarily low noise level. 3) Occasional presence will be required to perform work on the casino floor, or areas open to the casino floor which may include areas of a smoke-filled environment with low to high noise levels, and low to high levels of florescent lighting. 4) Occasional periods of working under high pressure, and for long hours under stressful conditions can be expected. 5) Extended hours and irregular shifts may be required including nights, weekends, and holidays. 6) Must be able to perform under pressure and work long hours under stressful conditions.
7) While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 8) The team member must be able to concentrate for prolonged periods. 9) Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. 10) The team member must be able to communicate effectively in person or using telecommunications equipment. 11) The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. 12) Frequently lift and/or move up to 30 lbs. 13) May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. 14) Occasionally, travel may be required to perform one or more essential functions of this position. 15) Normal office setting and casino floor. 16) Frequent walking and standing in a smoke filled environment and frequent contact with the general public. 17) Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. 18) Extended hours and irregular shifts may be required including nights, weekends and holidays. 19) Must be able to perform under pressure and work long hours under stressful conditions. 20) May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
Conditions of Employment: 1) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. 2) Must be able to provide authorization to work in the United States. 3) Must be at least 18 years of age. 4) Must have access to reliable transportation to commute to and from work. 5) Must comply with KLECH handbook, internal policy and procedures, and gaming regulations set within KLECH. 6) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
7) Must be able to provide authorization to work in the United States. 8) Must be at least 18 years of age. 9) Must have access to reliable transportation to commute to and from work. 10) Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.