Generac Power Systems
Customer Experience Technical Representative - WI - French Bilingual
Generac Power Systems, Jefferson, Wisconsin, United States, 53549
Customer Experience Technical Representative - French Bilingual
Join to apply for the
Customer Experience Technical Representative - French Bilingual
role at
Generac Power Systems Inc. Customer Experience Technical Representative - French Bilingual
Join to apply for the
Customer Experience Technical Representative - French Bilingual
role at
Generac Power Systems Inc. At Generac, we dont simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
Job Summary:
The Customer Experience Technical Representative is a key contributor in delivering Generacs Customer First promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This role may be open to hybrid or fully remote
Essential Duties And Responsibilities
Customer satisfaction Ability to pass product and process testing following training Receives and documents all customer interactions in real time Corresponds to customer interactions via email, phone, text or chat Maintains contact center metrics including customer satisfaction, productivity and adherence Responds to and resolves customer technical and non-technical inquiries and issues Assists customers with installation and issue resolution in the moment Assists customers with troubleshooting issues and offer accurate information in the moment Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions Maintains product knowledge through training and continuing education Escalates more complex inquiries or complaints appropriately to specialized teams Maintain Outlook email inbox, calendar, and tasks regularly Flexible to work overtime hours to meet customer & business need Data entry Other duties assigned
Minimum Qualifications
High School Diploma or GED 1 year experience in a customer service role or technical troubleshooting Bilingual French proficiency
Preferred Qualifications
Contact Center experience with troubleshooting Experience handling a high volume of inbound calls ERP: Previous experience using SAP or equivalent CRM: Pervious experience using SAP or Salesforce Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
Knowledge, Skills And Abilities
Technical Aptitude: Ability to excel at technical tasks Results Oriented: Achieves successful outcomes Supportive: Provides encouragement to peers Disciplined: Ability to reliably adhere to policy and process Forward thinking: Continuous Improvement mindset Ability to de-escalate: Conflict resolution skill set Coachable: Open to learning and development Responsibility: Accountability for honest and ethical conduct Receptiveness: Open to receive information and its potential value Empathy: The ability to express other experiences Independent Initiative: Ability to think for themselves and act when necessary Analytical Thinking: Ability to identify problems and solution Communication: Excellent verbal and written communication skills Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Building Materials Referrals increase your chances of interviewing at Generac Power Systems Inc. by 2x Get notified about new Technical Representative jobs in
Jefferson, WI . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Customer Experience Technical Representative - French Bilingual
role at
Generac Power Systems Inc. Customer Experience Technical Representative - French Bilingual
Join to apply for the
Customer Experience Technical Representative - French Bilingual
role at
Generac Power Systems Inc. At Generac, we dont simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
Job Summary:
The Customer Experience Technical Representative is a key contributor in delivering Generacs Customer First promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This role may be open to hybrid or fully remote
Essential Duties And Responsibilities
Customer satisfaction Ability to pass product and process testing following training Receives and documents all customer interactions in real time Corresponds to customer interactions via email, phone, text or chat Maintains contact center metrics including customer satisfaction, productivity and adherence Responds to and resolves customer technical and non-technical inquiries and issues Assists customers with installation and issue resolution in the moment Assists customers with troubleshooting issues and offer accurate information in the moment Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions Maintains product knowledge through training and continuing education Escalates more complex inquiries or complaints appropriately to specialized teams Maintain Outlook email inbox, calendar, and tasks regularly Flexible to work overtime hours to meet customer & business need Data entry Other duties assigned
Minimum Qualifications
High School Diploma or GED 1 year experience in a customer service role or technical troubleshooting Bilingual French proficiency
Preferred Qualifications
Contact Center experience with troubleshooting Experience handling a high volume of inbound calls ERP: Previous experience using SAP or equivalent CRM: Pervious experience using SAP or Salesforce Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
Knowledge, Skills And Abilities
Technical Aptitude: Ability to excel at technical tasks Results Oriented: Achieves successful outcomes Supportive: Provides encouragement to peers Disciplined: Ability to reliably adhere to policy and process Forward thinking: Continuous Improvement mindset Ability to de-escalate: Conflict resolution skill set Coachable: Open to learning and development Responsibility: Accountability for honest and ethical conduct Receptiveness: Open to receive information and its potential value Empathy: The ability to express other experiences Independent Initiative: Ability to think for themselves and act when necessary Analytical Thinking: Ability to identify problems and solution Communication: Excellent verbal and written communication skills Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Building Materials Referrals increase your chances of interviewing at Generac Power Systems Inc. by 2x Get notified about new Technical Representative jobs in
Jefferson, WI . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr