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Klutch MFM

Implementation Specialist/Account Manager

Klutch MFM, Kansas City, Missouri, United States, 64101

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Implementation Specialist/Account Manager

Implementation Specialist/Account Manager

Direct message the job poster from Klutch MFM I connect young professionals and former college and professional athletes to kick ass sales jobs around the country

You are not applying for a job with KLUTCH MFM- We are a recruiting service- you are applying for a Implementation Specialist with a leading 3PL company Job Summary: Are you passionate about driving real change for clients and taking ownership of solutions from day one? As a Unishippers Implementation Specialist, youll be the powerhouse guiding clients through every stage of deploying our industry-leading shipping solutions. Working hand-in-hand with our top-tier sales team and valued clients, youll translate needs into tailored platforms, deliver expert training, and ensure a flawless transition into the world of Unishippers for the first 3060 days. Your mission: deliver a seamless onboarding experience and set our clients up for long-term success. Key Responsibilities: Client Onboarding & Consultation: Own the customer experience from kickoff to go-live, connecting with clients to truly understand their business, pain points, and shipping goals. Serve as the single point of contact, forging trusted partnerships through every step of implementation. Setup & Customization: Bring Unishippers platform to lifecustomizing CRM, Salesforce, and third-party integrations so that every client gets a solution tailored for their exact needs. Tackle data migrations, system configurations, and testing with laser focus, guaranteeing a smooth transition and flawless execution. Validate pricing, workflows, and features, so our clients are ready to ship with confidence from day one. Training & Post-Launch Support: Deliver powerful, hands-on training that turns users into Unishippers pros. Be the go-to Unishippers expert, providing rapid-response support and personalized guidance for the crucial first 3060 days post-launch. Internal Collaboration & Reporting: Collaborate like a championbringing together sales, billing, customer success, and account management to drive world-class implementations. Own the weekly Activation Report, keeping leadership and teams in the loop on wins, challenges, and next steps. Problem Solving & Issue Resolution: Anticipate obstacles before they become roadblocksusing proactive thinking and sharp troubleshooting skills to safeguard the customer journey. Tackle technical issues head-on and resolve them fast, ensuring clients stay on track for success. Champion client feedback and insights, actively shaping the future of our onboarding process and our products capabilities. What Were Looking For: Skills: Elite project management: you juggle multiple clients like a pro and always hit your deadlines. Exceptional communicator: you break down complex solutions so anyonefrom execs to end-usersgets it. Fearless problem-solver: no challenge is too big, and you tackle the unexpected with a bring it on attitude. Obsessed with details, committed to excellence, and energized by keeping projects moving forward. Adaptable, growth-minded, and always looking to level up your skills. A relationship-builder who inspires trust and keeps teams motivated. Want to empower businesses and become the trusted face of Unishippers for every client kickoff? This is your chance to make a massive impact. Lets get moving! Seniority level

Seniority level

Entry level Employment type

Employment type

Full-time Job function

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Business Development, Consulting, and Customer Service Industries

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