Citadel
Job Overview
The ACH Processing Specialist at Citadel plays a key role in managing all aspects of Automated Clearing House (ACH) operations, including processing incoming and outgoing ACH files, handling returns, identifying and addressing potential fraud, and managing ACH Reclamations. This position also supports all item processing tasks related to ACH. The Specialist is expected to maintain comprehensive knowledge of NACHA Operating Rules, ACH regulations, and Regulation E as they pertain to electronic transactions.
Administer all aspects of the ACH program; this includes but is not limited to process all daily ACH originated and received files, review reports, complete daily balancing and review and process all exception and return
Responsibilities Process all daily ACH originated and received files, review associated reports, perform daily balancing and handle all exception and return items. Review and process non-posted items, Notification of Changes (NOC), and rejected items. Process incoming ACH requests from other financial institutions. Manage and return all government payments and reclamations on deceased accounts using appropriate systems, based on inputs from the deceased member workflow and U.S. Treasury. Fulfill ACH research requests and inquiries in a timely manner. Collaborate with internal support teams to investigate and resolve ACH related issues Serve as the primary contact for OLB External Transfer file exceptions and file verifications Maintain reports, logs and ACH tracking documentation accurately and consistently Support maintenance of General Ledgers related to ACH processing to ensure accurate accounting and reduce write-offs at quarter-end. Maintain a comprehensive understanding of ACH-related operational controls, including timelines, federal regulations, and applicable laws (e.g., Federal Reserve Bank guidelines, Green Book, Bank Secrecy Act, OFAC, NACHA Rules, Regulation E, and UCC), ensuring safety and compliance. Act as a liaison with internal stakeholders and third-party vendors to address software or processing issues. Ensure GLs remain accurate, up-to-date, and free of discrepancies. Keep relevant sections of departmental procedures manuals current and aligned with evolving practices. Proactively review ACH processes for opportunities to improve efficiency and enhance performance. Track and archive ACH stop payment forms monthly, ensuring proper storage and retrieval in the archive system. Manage and oversee real-time payment operations through FedNow Service Apply strong listening, communication, and problem-solving skills to diplomatically resolve complex or escalated issues. Support education and development of Payment Support team members to promote informed decision-making aligned with Citadel's and members' best interests. Assist in testing system upgrades for ACH platforms including, but not limited to, Centrix, Lumin, and Symitar. Perform other duties as assigned. Qualifications and Education Requirements
Minimum 1 year of ACH processing experience. A minimum of three years of work-related experience in a full-service financial institution or experience in a related position in a related field. Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules. Proficient in Microsoft Office/Windows. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work is usually of a personal or sensitive nature. Additional Skills/Notes
Ability to prioritize workload and maintain organization in a fast-paced environment. Demonstrates adaptability when interacting with customers and internal clients. Strong attention to detail, accuracy, and adherence to deadlines. Excellent verbal, written, and interpersonal communication skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The ACH Processing Specialist at Citadel plays a key role in managing all aspects of Automated Clearing House (ACH) operations, including processing incoming and outgoing ACH files, handling returns, identifying and addressing potential fraud, and managing ACH Reclamations. This position also supports all item processing tasks related to ACH. The Specialist is expected to maintain comprehensive knowledge of NACHA Operating Rules, ACH regulations, and Regulation E as they pertain to electronic transactions.
Administer all aspects of the ACH program; this includes but is not limited to process all daily ACH originated and received files, review reports, complete daily balancing and review and process all exception and return
Responsibilities Process all daily ACH originated and received files, review associated reports, perform daily balancing and handle all exception and return items. Review and process non-posted items, Notification of Changes (NOC), and rejected items. Process incoming ACH requests from other financial institutions. Manage and return all government payments and reclamations on deceased accounts using appropriate systems, based on inputs from the deceased member workflow and U.S. Treasury. Fulfill ACH research requests and inquiries in a timely manner. Collaborate with internal support teams to investigate and resolve ACH related issues Serve as the primary contact for OLB External Transfer file exceptions and file verifications Maintain reports, logs and ACH tracking documentation accurately and consistently Support maintenance of General Ledgers related to ACH processing to ensure accurate accounting and reduce write-offs at quarter-end. Maintain a comprehensive understanding of ACH-related operational controls, including timelines, federal regulations, and applicable laws (e.g., Federal Reserve Bank guidelines, Green Book, Bank Secrecy Act, OFAC, NACHA Rules, Regulation E, and UCC), ensuring safety and compliance. Act as a liaison with internal stakeholders and third-party vendors to address software or processing issues. Ensure GLs remain accurate, up-to-date, and free of discrepancies. Keep relevant sections of departmental procedures manuals current and aligned with evolving practices. Proactively review ACH processes for opportunities to improve efficiency and enhance performance. Track and archive ACH stop payment forms monthly, ensuring proper storage and retrieval in the archive system. Manage and oversee real-time payment operations through FedNow Service Apply strong listening, communication, and problem-solving skills to diplomatically resolve complex or escalated issues. Support education and development of Payment Support team members to promote informed decision-making aligned with Citadel's and members' best interests. Assist in testing system upgrades for ACH platforms including, but not limited to, Centrix, Lumin, and Symitar. Perform other duties as assigned. Qualifications and Education Requirements
Minimum 1 year of ACH processing experience. A minimum of three years of work-related experience in a full-service financial institution or experience in a related position in a related field. Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules. Proficient in Microsoft Office/Windows. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work is usually of a personal or sensitive nature. Additional Skills/Notes
Ability to prioritize workload and maintain organization in a fast-paced environment. Demonstrates adaptability when interacting with customers and internal clients. Strong attention to detail, accuracy, and adherence to deadlines. Excellent verbal, written, and interpersonal communication skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.