Wisconsin Staffing
Desktop Support Professional
Our client is looking to hire a Desktop Support professional. This position will serve as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization. The main focus is refreshing PCs as part of our asset lifecycle program. The Desktop Support professional will be hands-on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Tasks include providing daily support for PC hardware and software, participating in installing, configuring, and maintaining computer operating systems and images, installing and troubleshooting peripherals for users, aiding in troubleshooting smartphones and other related ad hoc devices, and documenting, tracking, and monitoring client incidents and requests in ticketing system to ensure timely and accurate resolution. Knowledge, Skills and Abilities Required: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. NOTE: Candidates MUST be a current Wisconsin resident. This is a 100% onsite position. Location: Wauwatosa, WI (100% On-Site) Contract: 1 year. Skills Required: 6 mos. 5 years - Experience with desktop support in a corporate environment. (IT schooling could be used towards experience.) 6 mos. 5 years - Experience deploying devices 6 mos. 5 years - Experience with on the fly device repairs 6 mos. 5 years - Experience / familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. Associate's Degree (or some college) (Please include on Resume) Skills Desired: Workstation, printer and peripheral maintenance and support skills General understanding of Client/Server environment Experience with Microsoft Active Directory and Azure Active Directory Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications Application Instructions: E-Mail a Resume: jobs@iodatasphere.com Other: Please submit your resume to jobs@iodatasphere.com with ""Desktop Support Contract position in Wauwatosa (Milwaukee County), WI (Job Number: 10107WI-JC)"" in the subject line.
Our client is looking to hire a Desktop Support professional. This position will serve as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization. The main focus is refreshing PCs as part of our asset lifecycle program. The Desktop Support professional will be hands-on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Tasks include providing daily support for PC hardware and software, participating in installing, configuring, and maintaining computer operating systems and images, installing and troubleshooting peripherals for users, aiding in troubleshooting smartphones and other related ad hoc devices, and documenting, tracking, and monitoring client incidents and requests in ticketing system to ensure timely and accurate resolution. Knowledge, Skills and Abilities Required: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. NOTE: Candidates MUST be a current Wisconsin resident. This is a 100% onsite position. Location: Wauwatosa, WI (100% On-Site) Contract: 1 year. Skills Required: 6 mos. 5 years - Experience with desktop support in a corporate environment. (IT schooling could be used towards experience.) 6 mos. 5 years - Experience deploying devices 6 mos. 5 years - Experience with on the fly device repairs 6 mos. 5 years - Experience / familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. Associate's Degree (or some college) (Please include on Resume) Skills Desired: Workstation, printer and peripheral maintenance and support skills General understanding of Client/Server environment Experience with Microsoft Active Directory and Azure Active Directory Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications Application Instructions: E-Mail a Resume: jobs@iodatasphere.com Other: Please submit your resume to jobs@iodatasphere.com with ""Desktop Support Contract position in Wauwatosa (Milwaukee County), WI (Job Number: 10107WI-JC)"" in the subject line.