The HT Group
The HT Group has a technology client in Austin, TX looking for a
Customer Support Specialist
who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Direct-Hire
$65,000
Responsibilities: Provide phone, chat, and portal-based support to resolve customer inquiries Resolve the majority of customer issues at the first point of contact Educate customers on platform best practices and resolve basic technical issues Troubleshoot complex software or connection issues via screen share Escalate unresolved technical issues to the appropriate support teams Meet and exceed service KPIs consistently Identify and report on recurring customer issues Contribute to internal knowledge bases and customer help materials
Requirements: 3+ years of experience in Customer Support within the SaaS field Bachelor’s degree or equivalen t Based in Austin, TX and eligible to work in the U.S. Excellent verbal and written communication skills in English Strong problem-solving skills and ability to thrive in a fast-paced environment Comfort with customer service tools and software platforms All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.
#HPIND
Customer Support Specialist
who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Direct-Hire
$65,000
Responsibilities: Provide phone, chat, and portal-based support to resolve customer inquiries Resolve the majority of customer issues at the first point of contact Educate customers on platform best practices and resolve basic technical issues Troubleshoot complex software or connection issues via screen share Escalate unresolved technical issues to the appropriate support teams Meet and exceed service KPIs consistently Identify and report on recurring customer issues Contribute to internal knowledge bases and customer help materials
Requirements: 3+ years of experience in Customer Support within the SaaS field Bachelor’s degree or equivalen t Based in Austin, TX and eligible to work in the U.S. Excellent verbal and written communication skills in English Strong problem-solving skills and ability to thrive in a fast-paced environment Comfort with customer service tools and software platforms All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.
#HPIND