SSI People
Job Responsibilities:
The following information aims to provide potential candidates with a better understanding of the requirements for this role. • Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances. • Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs. • Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting). • Refer requests for escalation as needed and collaborate with internal teams to resolve issues. Skills Required: • Experience in a high-volume contact center environment, preferably in health care or case management. • Excellent communication skills, with the ability to convey information clearly and effectively. • Strong customer focus, with high levels of empathy and emotional intelligence. • Adaptability to various situations and effective problem-solving skills. • High School Diploma or GED required. Additional Skills: • Familiarity with outbound calls. • Experience in phone answering. • Fluency in English (Speak, Read, Write).
The following information aims to provide potential candidates with a better understanding of the requirements for this role. • Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances. • Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs. • Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting). • Refer requests for escalation as needed and collaborate with internal teams to resolve issues. Skills Required: • Experience in a high-volume contact center environment, preferably in health care or case management. • Excellent communication skills, with the ability to convey information clearly and effectively. • Strong customer focus, with high levels of empathy and emotional intelligence. • Adaptability to various situations and effective problem-solving skills. • High School Diploma or GED required. Additional Skills: • Familiarity with outbound calls. • Experience in phone answering. • Fluency in English (Speak, Read, Write).