Pharmacy Insurance Verification Specialist
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities
- Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Provide patient care to accurately support pharma programs and triage to a pharmacist when required
- Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Document all call information and data discovery according to operating procedures
- Utilize proper escalation channels to meet patient needs & resolve open issues
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Appropriate industry experience is necessary
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Full time position, on-site in Chesterfield MO
Location/Hours
- Shifts : This is a full-time, 40-hour per week role. 3 shift options are available :
- Rotating shifts between 8 AM 4 PM CST, Monday Friday OR
- 10:00 AM - 6:00 PM CST, Monday - Friday EST (fixed shift) OR
- 11:00 AM - 7:00 PM CST , Monday - Friday EST (fixed shift)
- All shifts require a rotational Saturday shift 8:00 AM - 4:00 PM CST
- There will be a required shift during the 8 week training period of 9 AM - 5 PM CST
- Onsite full time position, located at 400 South Woods Mills Rd, Suite 100, Chesterfield MO
Perks
- Health Benefits, 401 K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
Why Join Us
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.